Furthermore, VietJet Air also owns Airbus A321 aircraft, capable of carrying 230 passengers. VietJet Air Flight Classes If passengers do not claim their baggage within three (03) days, Bamboo Airways has the right to charge a fee. While some may offer low airfares, the quality of their services is usually poor. When we entered the plane, a young cabin crew stopped us and asked to see my passport, he then told me to stepped aside. To use our mobile site, please enable JavaScript. Da Nang. 12,926 per passenger.Departing Sat, 11 Feb, returning Sun, 12 Feb.Return flight with VietJet Air.Outbound direct flight with VietJet Air departs from New Delhi on Sat, 11 Feb, arriving in Da Nang.Inbound direct flight with VietJet Air departs . I go with Vietjet many times. Did not refund our flight. The ground staff never came. The tag holders acceptance of the baggage at the time of transfer is taken as acceptance that the baggage holder agrees the baggage has been delivered in good condition and in accordance with the contract of carriage with us. The maximum weight for checked baggage is 20 kg. We are just not sure about the luggage. The initial minimum luggage limit to be purchased is 15 kg after which then passengers can buy more weight in 5kg increments. Passengers claim their baggage at either the departing airport or the arriving airport. Da Nang is a coastal city known for its sandy beaches. With airline service fees and baggage fees continuing to rise, cost-conscious consumers may want to check for updated fees before making a travel decision. These plastic bags are subject to opening in security zones. We aim to deliver the baggage to right destinations. Permanent residence address of passenger(s) is (are) not in the same province/ city which the arrival airport is based (based on passenger identification document). We will initiate the tracing of your baggage through our worldwide computerized tracking system and will keep passengers informed of the status of your baggage. Each baggage cannot be more than 32kg in weight. Bicycle is carried as checked baggage including: popular bicycles and sport bicycles. In the unfortunate event that your baggage is not discovered following a search, Vietnam Airlines will issue compensation 30 - 45 days following your arrival in accordance with the Vietnam Airlines Conditions of Carriage. I have flown with vietjet many times and yes they weigh your carry on but not your personal computer bag or purse. Zone B: China, Korea and Japan and other countries in Asia and Oceania (except Zone A and Australia). The total 3 dimensions (length, width, height) must not exceed: For one hand baggage item: 115cm (56cm x 36cm x 23cm). For your safety and pleasure, Bamboo Airways offers free carry-on luggage as follows: Hand baggage includes hand baggage item(s) and one accessory. Bulky items with a total 03 dimensions > 203 cm or / and 01 dimension > 150 cm or / and weighing > 32 kg are denied carriage as checked baggage. Bamboo Plus ticket classes: one (01) piece of checked baggage up to 20 kg. If you do not collect your luggage within a reasonable time period and we are required to hold onto your luggage, we may charge you a storage fee. Baby milk/foods have to be accompanied the baby when taken on board aircraft. And what about their in-flight experience? 2. So, if you're looking for a perfect balance of affordable rates and good quality, VietJet Air, just likeFrontier AirlinesandSpirit Airlines, might be a good choice for you. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. Gasoline, Matches, Lighters, Flammable Liquid, Beverages Containing 70% Or More Alcohol by Volume etc., RADIOACTIVE, INFECTIOUS, TOXIC SUBSTANCES, CORROSIVES, Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc., Fire Extinguishers, Dry Ice (over 2.5 kg), Lithium Battery f or Electronic Equipment (>160 Wh or >8 g lithium) etc., Knife, Sword, Box Cutter, Dart, Scissors etc, Crowbar, Shovels, Drills/Screwdrivers, Blow Torch, Blades or Shafts Longer Than 6 cm, Wrenches, Spanners and Pliers Longer Than 10 cm in total length, wrenches, spanners, pliers, etc., All Types of Firearms, Parts of Firearms, Ammunition, Stun Guns, Imitation Firearms, Toy Guns etc., Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martial Art Items, Batons, Self-Defense Sprays (mace/pepper), etc., Currency, Jewelry, Camera, Laptop, Mobile Phones, Lithium Battery for Electronic Equipment (E.G Power Bank) etc.. If you have a bulky item that does not meet the dimensions listed please let us know. According to what you stated, you need to contact Tripsta to ask questions about your baggage allowance, and you also need to contact the actual airline website (Vietjet) to confirm whether tickets had been booked in your name or log onto the their website direct and manage the booking from there. I flew with Vietjet few times now, and never had any issues. This flight was delayed by 20 minutes on the board. Overall, it seems that VietJet Air is an affordable option for budget-conscious travelers, but it's not the best choice if you're looking for a luxurious or comfortable experience. For baggage weighing from 33-45kg, passengers should contact the operating carrier. As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. The list below is a guide to help you plan your travel. There's no free checked baggage allowance on the basic Economic fare. Please refer to the table below for the level of baggage allowance applied to each ticket class: * Pre-paid baggage and extra baggage purchased at the airport are NOT applicable. Do it at check-in, and deal with it then, and then treat every customer the same. What are the baggage policies of VietJet Air? It also doesn't have a wide range of international destinations. So make sure you buy enough baggage weight at least 3 hours before your flight check in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81787181', '');}, 'log_autolink_impression');flight is tomorrow. Golf Set: the total weight of o1 golf set is not allowed to exceed the standard weight of a regular checked baggage ( 32 kg). Check in went smoothly. Whether you decide to fly with VietJet or not, we wish you safe travels! Regards to VJ - theyre always send e-mails in case of reschedule. In the case of code shares operated by other companies, please contact the operating company. VietJet Air is a safe airline to fly with. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. from 12,926. It was founded in late 2007. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. (The first marketing carrier is the first carrier whose code appears on your ticket). I had no problems with anything. Airline says, they allow ONLY 7kg per checked luggage. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch and carried in carry-on baggage only. For safety reason, the weight and dimension must follow: - The maximum weight for a piece of hand baggage item is 10kg/22lb. Fishing equipment: 01 to 02 fishing rod, 01 fishing line, 01 fishing net, 1 pair of fishing shoes, 1 fishing tackle box. According to applicable laws and regulations, passengers can carry liquids in hand luggage, if that luggage meets the following conditions: a) Liquids must be held in individual containers not exceeding 100ml. All recommendations are independently reviewed and unless otherwise specified, FlightDeck has no sponsored affiliations with we review. When talking to the airline staff they told me that they cannot refund the cost but can book me on a flight on the 16th at 18.50 and I would have to pay again as I was changing my flight. - Hand baggage must be able to be fitted under seats or in on-board baggage compartments. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. Ho Chi Minh City Hanoi Nha Trang Da Nang Hai Phong Can Tho Dalat Phu Quoc Vinh Ban Me Thuot Pleiku Thanh Hoa Hue Tuy Hoa Qui Nhon Chu Lai Dong Hoi Van Don VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. The refund fee is 25% of the unused pre-paid baggage's value. Passengers can read the fee here. Oversized item that occupies a passenger seat. My wife and I took flight from Hanoi to Da Nang on 9th April 2018. Low Cost Carrier. Pre-paid baggage is offered on flights operated by Vietnam Airlines. Its total dimensions (width + heights + depth) must not exceed 158cm/62in. In order to safeguard your property and prevent any losses, damages or delays, Vietnam Airlines would like to remind passengers not to pack any fragile, perishable, valuable, or important personal items in your checked baggage. Also, airlines says, it will be double the price if we pay at the airport??? Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own Explosives, flammable or incombustible gases (such as aerosol spray paints, butane gas, gas lighter refills) refrigerated gas (such as oxygen cylinders for underwater use, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, lighters), organic oxygen compounds (such as resins), poisons, infectious substances (such as viruses, bacteria), radioactive substances (such as Radium), corrosives (eg acids, alkalis, mercury, thermometers), magnetic material, and oxidizing materials (such as bleach); k. Weapons such as guns, swords, ancient knives and similar items. During the ongoing conversation other Vietnamese passengers walked by with three or four bags each, without being bothered. Out of which 0 are direct flights on this route. I am experiencing some issues with VietJet. Lost property that is discovered within the cabin will be kept at the airport of arrival. Only passengers with the proper baggage tag can collect baggage. Please refer to the Interline Baggage Rules for more details. Tue, 27 Dec DAD - AMD with VietJet Air. We do not offer to carry parts that are considered to be dangerous items such as, diving regulator, diving tank or the likes. For our return flight we had the same, nothing bought, so exactly the same. Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. And if you're traveling on a budget, every penny counts. Find cheap flights and save money on airline tickets. They must be carried as cabin baggage. Special baggage items like sports equipment, strollers and other items can be carried on Bamboo Airways. 302/3 Kim Ma Street, Ngoc Khanh Ward, Ba Dinh District, Hanoi, Vietnam. The second golf set or more weighing under 32 kg is charged 600,000 VND / set (excluding VAT). The travel planner that takes fun and convenience to a whole other level. So it seems I'm stuck. I can't seem to book a checked in luggage and my (ta && ta.queueForLoad ? Each checked-in bag must not weigh more than 32 kg, and the total dimensions of it (length+ width+ height) must not exceed 203 cm. Regulations for Checked Baggage: Weight must not exceed 32kg. Baggage service. Very happy with this airline. These must be within the specified size limit (first item: 402555 cm, second item: 352545 cm). To use our mobile site, please enable JavaScript. This is done to check if your baggage contains prohibited or unacceptable goods. Dimensions not to exceed 56cm 36cm 23 cm, + 01 Lady handbag or book, magazine, camera, children food kit, duty free bag..etc with the dimension not to exceed 30cm 20cm 10 cm, + 01 jacket bag not to exceed 114cm 60cm 11cm, + 01 laptop bag not to exceed 40cm 30cm 10cm, Dimension not to exceed 119cm 119cm 81cm, If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied, You can buy prepaid baggage incentive packages by contact us via email support@vietnamairways.org or call to +84 961 818 165. If your hand baggage do not follow our regulation, it will be incurred charge as checked baggage or be denied. Seats where comfortable with good leg room. Easily book & search flights. Bamboo Business ticket class: two (02) items of up to 14 kg (7kg per item). Those passengers who carry baggage that is heavier than 15kg or their purchased limit will have to pay extra fees per kilogram at the check-in counter at the airport. Checked baggage + Can I bring checked baggage of 55kg on board of VietJet? Carry-on Baggage Passengers can bring one piece of carry-on baggage on board, and the total weight must not exceed seven kg. Passengers claim their baggage at either the departing airport or the arriving airport. Surfing Board, Kite Surfing, Kite Boarding and the likes: the length should not exceed 250 cm. If passengers do not claim their baggage within ninety (90) days, Bamboo Airways has the right to dispose of the unclaimed baggage in whichever way the Airline deems to be reasonable. Excess baggage can be purchased at Vietnam Airlines' check-in counters. Classic Low Cost airline. Please note that i week before our departure date, the flight was changed for another date!!! Bamboo Airways offers a carriage of the first bicycle weighing maximum of 23 kg per passenger with FREE (applicable to the fare class of Bamboo Plus and Bamboo Business). Starting August 1, 2019, Vietnam Airlines is going to apply the piece concept for baggage allowances on all domestic and international flights, replacing the current weight concept. so we had to cancel the flight and buy a new one!! The liquids, aerosols, gels purchased either at airport duty free shops or onboard aircraft are exempted from above limitation of capacity providing that such liquids have to be packed in a transparent sealed plastic bag provided by seller. Vietjet's site recommends not putting valuables such as computers in check-in luggage. Free baggage allowance: passengers get 6 times the free baggage allowance weight limit of their respective journey. The fee for Checked baggage will be higher at the airport. No problem so far. x 36 . If the weight of a piece of checked baggage exceeds 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class), passengers will be required to re-pack your baggage and pay excess baggage fee. VietJet Air recommends that you prebook your seat if you want to sit beside your companion. Infants under two years of age are not allowed to bring any checked baggage. Re: Bamboo Airways vs Vietjet. Meals and Beverages. If passengers itinerary includes sectors operated by Vietnam Airlines and other airlines: In the event that your baggage is damaged, lost after arriving at your destination via another airline, passengers should inquire with the airline in question. This flight was delayed by 20 minutes on the board. Pre-paid baggage cannot be endorsed, refunded and/or exchanged to other services or tickets. You will receive your luggage when the luggage is transported to the destination. Any passenger who wishes to check in more than 20 kg will have to pay an excess baggage fee. A search can be extended to up to 100 days if passengers wish so. I'm writing this review as I'm waiting at the gate for it to open. If passengers have found personal items that have been left behind in the aircraft cabin, please contact us immediately. Dimensions not to exceed 56cm 36cm 23 cm. However, checked baggage is available to purchase at an additional fee. Download Vietjet Air application. Check-in Process. For oversized item that occupies a passenger seat, the item must not exceed 75 kg in weight, and (40 cm x 50 cm x 160 cm) in dimensions. 999 Moo 1, Concourse A and G Departure Terminal, Suvarnabhumi Airport, Unit A1-062 and G1-048, 1st Floor, Nong Prue, Bang Phli, Samut Prakan - 10540. Low restrictions. It seems there is a new manager of Vietjet at that airport who tries to out her name out (I am too familiar with these kind of people from my old job!!!). The airline's fleet consists of 24 Airbus A320-200 and Airbus A321-200 planes. It is Vietnams largest city and an important economic, trade, cultural and research centre. Items are capable of causing harm to the aircraft or persons or property on board, such as the items specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and the Conditions of Carriage and terms of our contract; c. Items that are prohibited in accordance with applicable laws, regulations or orders of any state or country of destination, departure or transit point; d. Items that, in our view, are not suitable for carriage due to their weight, shape, size or nature; h. Fresh or frozen seafood and/or raw or frozen meat. All and all, I missed my next flight by 3 minutes and if Vietjet was more truthful or helpful, I might have been able to get my next flight held for those 3 minutes. You might want to read more about other Vietnam airlines to make a comparison before booking your flight. In the event that passengers have forgotten to retrieve your baggage, please contact us immediately. For all (ta && ta.queueForLoad ? dimensions: 56cm height 36cm length 23 cm width. Additional fees apply for baggage that exceeds this number (maximum of 12kg). After running almost an hour late on the first leg of my trip with Vietjet they caused me to miss my second leg then upcharged me dramatically to take a later flight. Passengers who have already purchased tickets before the effective date of the new rule are still eligible for the standard baggage allowance as of their existing tickets. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78543433', '');}, 'log_autolink_impression');flight with Vietjet air from Hanoi to HCMC. A baggage fee is charged for the carriage of checked baggage.. For further information on baggage fee, please contact VietJet Air at +84 1900 1886 or contact your local air ticketing agent. Reimbursement request for expenses and/or compensation must be sent with PIR to Vietnam Airlines within: For missing and damaged baggage (*): As soon as or no later than 07 (seven) days from the date when the baggage has been delivered to passengers; For delayed baggage: As soon as or no later than 21 (twenty-one) days from the date when the baggage must have been delivered. Skiing Equipment/ Water Slide boarding: 01 skiing/ surfing board, 01 pair of ski poles, 1 pair of skiing shoes. The maximum weight for each piece of hand baggage is 07kg/15lb and 03kg/06lb for one accessory. Our backpacks are not big, but might be carrying about 2 or 2 1/2 kg each with all the wires, laptops, iPads, etc. VietJet Air offers flights to both domestic and international destinations. VietJet Air offers business and economy class seats. Alternatively, passengers may consider sending your baggage as cargo. Carry-on Baggage As per Thai Vietjet Air baggage policy, one passenger (except infant under 2 years old) can only bring 1 handbag and 1 small handbag with total weight must not exceed 7 kg. The passenger who owns the oversized item must be seated next to the item and follow flight safety instructions provided by Bamboo Airways. 7lbs I will just about agree a laptop and charger could be, but sorry no-where near 7KG. If your baggage exceeds Vietnam Airlines' baggage allowance upon arrival at the airport, passengers are able to purchase excess baggage at check-in counter. Read More. Current bag fees for Vietjet Air are listed below. Would fly with them again. . The new flight has over 1 hour delay and the service was not good. (***) Economy super lite ticket on some routes has no free checked baggage. Bamboo Business ticket class: one (01) piece of checked baggage up to 30 kg. Carry-on baggage (to be brought into the aircraft cabin) is limited to two items. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. The bicycle must be packed properly as follows: - Tires must be deflated - Pedals must be disassembled - Joystick must be fixed parallel to the frame of the bicycle - If the bike is longer than 180cm, bicycle's front wheel must be removed and fixed to the rear wheel. The airline strives to continuously level up its game with more fuel-efficient engines and new-generation aircraft. So, if you're planning to travel with VietJet Air, bring your own food and snacks. Our main bags were in total 500g over 14k, so no issue. The airline is headquartered in Hanoi and has many main hubs, such as Tan Son Nhat International Airport, Ho Chi Minh City, and Noi Bai International Airport, Hanoi. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. See below for the list of restricted or prohibited items not allowed on Bamboo Airways flights: Grenades, Dynamite, Gunpowder, Flares, Fireworks and Lookalike Items etc. The form of baggage issue declaration and claim/ complaint, attached with the property issue report (PIR) must be sent to us at the contact address below with the following deadline: Send immediately or within 07 days from the date of receiving the luggage, in the event that baggage-inner item(s) is (are) lost and damage (*). However, they have a lower baggage allowance and allow only one carry-on, the weight must not exceed 7 kg. Your claim report will be registered and then passengers will receive a Property Irregularity Report (PIR) with a reference number. VietJetAir.com - Baggages / 1 1 56 . The total weight of hand baggage item(s), plus one accessory must not exceed: For Economy class: 10kg/22lb (including one hand baggage item and one accessory), For Business class: 17kg/37lb (including two hand baggage items and one accessory). To find more information about Vietnam Airlines' baggage allowance, passengers should read the following policy. The small baggage cannot exceed 40cm x 30cm x 10cm. VietjetAir flies to 13 domestic destinations and seven international destinations in China, Cambodia, Myanmar, South Korea, Singapore, South Korea and Taiwan. I made this VietJet Air review covering everything from their facilities to in-flight experience and to common questions such as "Is this airline worth your time and money? Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 In our detailedVietnam Airlinesblog post, you'll find another in-depth review of the largest airline in Vietnam. Passengers can purchase pre-paid baggage at: vietnamairways.org by contacting via email or hotline. Checked baggage must have your name or personal identity securely attached. VietJet Air focuses on providing a fantastic in-flight experience to its passengers. Direct. I had a good experience on my flights. One accessory could be a laptop, womens bag, small backpack, camera, baby-food bag, duty free goods, etc. When we arrived at the airport, I has misjudged the weight and we were 8kg over. The reviews in each sort order are displayed chronologically. He also asked to see my wife's passport and asked her to stepped aside with me. This was a short haul flight, with a total gate-to-gate travel time of 1-hour 25-minutes. x 23 . Customer Service; Term of Use; Payment Policy ; Shipping Policy; Payment Methods. Worst customer service in my long experience anywhere in the world. Easily purchase ancillary services (baggage, meals, seats, priority check-in and more) 3. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. c . This is the version of our website addressed to speakers of English in the United States. Each extra bag needs to meet the same size and weight limits as a standard checked bag.v Passengers can purchase up to 10 additional bags. The VietJet Air ticket fares are not included allowance checked baggage. Pay more if necessary and avoid this airline like the plague! Airports and Terminals. Sports equipment can be transported at your own risk in the cargo compartment after payment of the transport fee specified in the Schedule of Fees. Please contact us prior to your travel. Baggage fees are not refundable and not transferable. The airline doesn't offer any complimentary services, such as water, which can be frustrating for long-haul flights. This post has been removed at the author's request. Airline says, they allow ONLY 7kg per checked luggage. Young children are not to carry luggage but please note that strollers, wheelchairs, mobility-aid equipment or crutches are transported free of charge. Note: Bamboo Airways offers a carriage of 01 golf set not exceeding a total weight of 23 kg with FREE (applicable to the fare class of Bamboo Plus, Bamboo Business). Passengers can take maximum 2.5kg per person in your carry-on or checked baggage. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-78546426', '');}, 'log_autolink_impression');airlines will clamp down in the future. VietJet Air is the first airline in Vietnam to own the modern Airbus A320 Sharklet, capable of carrying as many as 188 passengers in each flight. On 22nd December of 2019, we had a flight from Phu Quoc island to Ho Chi Minh city. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. and a backpack for each of us. Bicycle is carried as checked baggage with FREE including: popular bicycles and sport bicycles. Please kindly contact us to be supported. 7 . Each passenger is allowed to check 01 golf set or 1 bicycle for FREE not exceeding a total weight of 23 kg (applicable to the fare class of Bamboo Plus and Bamboo Business). No. For checked baggage, each Thai VietJet Air passenger is allowed to bring 32 kg luggage per piece, which dimension shouldn't exceed 119 cm x 119 cm x 81 cm. Finally we boarded the plane and it took forever to take off. For excess baggage, the same number - 32 kg is the maximum weight set. This baggage will be transported as cargo. more, You seem to have JavaScript disabled. After checked baggage is handed to us for inspection, we will preserve that baggage and issue a baggage tag for each piece of baggage. Young children under two (02) years old are not allowed to bring carry-on baggage onboard. Passengers do not collect their checked baggage within 24 hours from the actual landing time of the aircraft at the destination in their itinerary. Send immediately or within 21 days from the date of receiving the luggage, for delayed luggage. We have the right to check your luggage in your absence, if you cannot be found. Overweight and Oversize bags - Applicable fees per bag depending on weight and size categories. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. Try it out yourself. The change must be made at least 6 hours before the departure time of the original and 6 hours before the departure time of the new flight. Luckily, the do not weigh your carry-on but most of the time they weigh all my luggages except the small handbag. After running almost an hour late on the first leg of my trip with Vietjet they Classic Low Cost airline. If you intend to bring baggage that exceeds the standard allowance in quantity, weight and dimensions, please kindly purchase additional baggage in accordance with rules and regulations of Bamboo Airways. Bats (baseball, billiards), Hockey Sticks, Golf Clubs, Martials Art Items, Batons, Self-Defense Sprays (mace/pepper) etc. On an Airbus A320 operated by VietJet Air, I flew economy class from Da Nang (DAD) to Ho Chi Minh City (SGN). The airline doesn't offer any complimentary items, including water. Such items may be permitted to be transported as checked baggage entirely as per our decision and are not allowed to be carried on the plane for any reason. Re: Bamboo Airways vs Vietjet. VietJetAir "Beware of the Baggage Fees" Review of VietJetAir 7kevinl Cache Creek, Canada 48 35 Reviewed April 22, 2018 Beware of the Baggage Fees The flight was fine and we took Vietjet because they fly in to BKK instead of Don Muang and we had another flight out of BKK. Passengers get to choose their seats at the time of their booking. If you refuse such examination or screening, we have the right to refuse to carry you and your baggage on a flight without refund or responsibility. Gave away our seats before the flight boarded, were extremely unhelpful in booking a new flight and caused us to miss our connection. If your Carry-on baggage exceeds the quantity, weight, or dimensions as specified above, the baggage must be checked in. Baggage, with a combined weight of 7kg, is free of charge. Battery cannot be removed: Baggage where the lithium battery is designed to charge other devices and cannot be removed is forbidden for carriage. It mostly flies within Vietnam and Thailand but has a growing network. Regulations for Hand Baggage: Weight must not exceed 7kg. It's not hard, do the right thing, if your carry on is over 7kg or outside the allowable dimensions, put it through as checked luggage or make it lighter, you can add weight to your checked in luggage when you book your ticket online. However, the beforementioned manager of Vietjet was standing there, and when I walked past her she stopped me and said I have to go back to the check-in desk because of the small plastic bag as it counted as a third item. Chlorine, Bleacher, Oxidizers, Mercury, Contagious Hazards, Radioactive Materials etc. The attendants were kind and helpful on the flight. For itineraries to/from the Americas, the baggage allowance policy of the first marketing carrier (the first carrier whose code appears on your ticket) will be applied for the whole itinerary. Non-radioactive medical drugs, medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes and medicines containing alcohol and non-flammable, non-toxic aerosols with no subsidiary risk for sporting or home use are brought as checked baggage as long as the net quantity of each single article must not exceed 0.5kg or 0.5L and the total net quantity of all such articles (include as carry-on and checked baggage) must not exceed 2kg or 2L per each passenger. It was smooth to check in and passing through gate, no problem at all. For security reasons, Bamboo Airways reserves the right to request for security scanning of passengers and their belongings to ensure no prohibited items are brought on board. Just the foreigner and the apparently Viet Kieu were stopped. Each passenger is allowed to check in one wheelchair/ baby-stroller with FREE. Refer to Portable electronic devices above for more detail about lithium battery restrictions. DOM Flights: VAT 8% | ITL Flights: VAT 0% 1. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. The gate was changed 3 times as we ran through the airport. Make sure to give them 3-5 business days to answer an email or just call them. 2. Pre-paid baggage is only valid for the passenger on the specific flight - for which it has been purchased; pre-paid baggage is allowed to change travel date/ itinerary with equal or higher cost. VietJet Air. - For special passenger type like ethnic/VFR, seaman, student, and labor, the free checked baggage allowance as in following table: (*) Southeast Asia countries: Brunei/Thailand/Malaysia/Singapore/Indonesia/the Philippines/Laos/Cambodia/Myanmar/Vietnam; (**) From/to Australia/ Europe (except Russia): economy passenger get one extra standard piece 23kg(50lb) if traveling on/after August, 1st 2019 and on/before December, 31st 2019. To travel with this type of oversized item, the passenger must book this service at least 24 hours, and be at the gate at least 30 minutes prior to departure time. Disclosure: FlightDeck & Pilot are supported by our community. Also, airlines says, it will be double the price if we pay at the airport????. We will only hand over baggage to passengers who can prove their ownership of the baggage. NOT applicable to electric vehicles, battery-attached vehicles, vehicles containing batteries or dangerous goods. Alternatively, passengers may collect your baggage at the airport and we shall be glad to reimburse the transport cost. Check all baggage and other updated rates on theirfee and charges page. We reserve the right to refuse carriage of baggage or items as follows: a. They weighed 1 of our bags each, ignored that it was over & didn't weigh the others. Radioactive, Infectious, Toxic Substances, Corrosives. Something went wrong while submitting the form. If the total weight of the bicycle exceeds 23 kg and under 32 kg, it will be charged a fee of excess baggage. Dont get caught out at the airport plan ahead to save time and money on all your baggage needs with prepaid baggage option at a discount of at least 20% off the airport price. The airline has an operational fleet of 77 Airbus aircraft that fly to more than 15 domestic and 25 global destinations. Direct. You can purchase additional checked-in baggage allowance in increments of 5 kg; 10 kg; 15 kg; 20 kg; 25 kg; 30 kg; 35 kg; and 40 kg. Airline says, they allow ONLY 7kg per checked luggage. 2C2P Payment Well not exactly, They charged me 400 baht for the 8kg, so 5 times as much as buying it online with the ticket. Read More. VietJet had the lowest price for the route, and about 35% cheaper than the next lowest. We may earn a small commission fee with affiliate links on our website. It was smooth to check in and passing through gate, no problem at all. If these items are processed with checked baggage, the customer agrees to accept all the risks during transportation. Load data . Passengers flying on the Skyboss fare are entitled to 30kg of free checked baggage. For tickets issued/exchanged on/after August, 1 2019, Vietnam Airlines will offer a new checked baggage policy as below: For health and safety reasons, each piece of baggage that is checked in must not exceed 23kg/50lb (for Economy Class/Premium Economy Class) or 32kg/70lb (for Business Class). They parked the plane miles from the main terminal both late planes and bused for miles while packed like sardines .When finally boarding their dirty plane with no legroom we discovered they had forgot to fuel it. - The total weight of hand baggage item(s), one accessory must not exceed: For Economy class: 12kg/26lb (including a hand baggage item and one accessory), For Premium Economy/Business class: 18kg/40lb (including two hand baggage items and one accessory). To know more about the airline's connecting flights, check out theirinformation pageon connecting flights. Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival. This is the version of our website addressed to speakers of English in the United States. Passengers can bring one piece of carry-on baggage on board, and the total weight must not exceed seven kg. Hand luggage must not be larger than 56cm 36cm 23cm and the maximum weight is 7kg. Thus for many, the extra baggage fees could more than offset the lower base airfare saving. With only 7kg carry-on allowance how can I take my laptop and charger which weigh more than that by themselves? Can't get through their hotline number either. PIR is a legal basis confirming the abnormal(s) that happened to your luggage; and is one of the bases for Bamboo Airways to settle complaints and compensations later. - Passengers (except children aged under 02 years old), are allowed to carry one main piece and one small item with the maximum total weight of seven (7) kilograms on board. The baggage fee for my checked suit case eliminated my flight cost saving. Normal Checked Baggage + Weight must not exceed 32kg per piece + Dimension not to exceed 119cm 119cm 81cm You can pre-book Checked baggage service at Website, Booking offices, Agency or our Call center. About VietJet Air Vietjet Air's fleet consists of nearly 100 new-generation A320, A321 and A330 aircraft, with an average fleet age of 2 to 3 years, making it one of the airlines with the newest fleet in the region and the world. Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. Recommend Airline. Also, the airline says, they allow as carry on a small purse or a laptop bag, only. But then they turned to her complaining that the bag is too large. Travelled with Vietjet Monday 3rd Oct. We all had (just over) 7kg plus 2-3kg in large over shoulder bags. The check in systems are chaos, with the automated systems and bag drop lines usually ignored, no formal queuing and no information on hand if you dont speak Vietnamese. all Vietjet air Guests are allowed to carry on board 01 handbag and 01 small handbag with a total weight that must not exceed 07kg (except infant under 2 years old) . Cheap Vietnam Flights Unbeatable Vietnam Flights on Vietjet Air Plan a trip of up to six flights, operated by VietJetAir, to and from over 70 destinations in Vietnam and worldwide. Exception: Completely unused pre-paid baggage associated with a ticket with itinerary originating Korea is refundable. Until 2016, VietJet Air has had as many as 45 modern and environmentally friendly aircraft. Checked baggage allowance must be checked in prior to departure and must not be carried with you into the cabin as carry-on baggage. Standard piece: maximum weight of 23kg/50lb and total dimensions of 158cm/62in. I could have given it to my friend who could have put her handbag inside. Upon checking in a bicycle, please pack it in a neat box without sharp corners; ensure that tires are deflated before packaging; disassemble and pack bulky parts such as pedals, saddles, lights, mirrors; The handlebar of bicycle is rotated into the length of the bike. Any hand luggage without a VietJet tag will not be allowed. Passenger have to pay for the transportation fee of the special Vietjet Air baggage. Only porous foam barrel sponge and/or cold storage container containing dry/undamaged food may be permitted for processing after the authorities have inspected contents. Other itineraries: One piece, with a maximum weight of 10kg, and one fully collapsible stroller. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. On domestic flights, passengers can bring liquid items with no capacity (except salted fish and other odor liquid). Thank you so so much for help. As a constant world traveler I can confidently say this is the WORST airline Ive ever experienced. If you plan bagpack tour in Vietnam - its for You, cheap and comfortable. Knife, Sword, Box Cutter, Dart, Scissors etc. We recommend that passengers should pack your belongings in bags that are designed for travel to avoid damage to your luggage or its contents during transport. Oops! Vietnam Airlines will do our utmost to resolve the problems. Any hand luggage without a VietJet tag will not be allowed. I kept asking him for the declaration form and talked to him in English, he then told us to go to our seat and a ground staff would attend the matter. Baggage Allowance is the total weight of baggage passengers are allowed to bring on each flight without additional charges. Hang glider: 01 hang glider with maximum dimensions of 250 x 100 x 80 cm. 2016 vietnamairways.org. Passengers can purchase up to 10 additional bags. Did a quick domestic flight while in Thailand. We realized after we checked in that it was due to the fact that the same handful of people working the ticket counter (after checking people in, closing that window and then walking over) were the same people boarding the passengers on the flight at the terminal and working outside to get the luggage on the plane. You can buy prepaid luggage according to prepaid packages at the VietJet Air website, ticket office, agent, and Customer Service Center. You can book both domestic and international flights at very pocket-friendly rates. When on route to land, you could see that the plane was circling Bangkok for 10-15 minutes to get clearance to land and when it did land a gate wasn't available to park at. The maximum dimensions for the carry-on baggage are 56cm 36cm 23 cm. The size does not exceed: 119cm x 119cm x 81cm. Passengers can read the fee here. It's a very challenging task to pick the best low-cost airline. Baggage allowance must be pre-purchased with different weight options available; Seat pitch of 29-30 inch with 3-4 inch seat recline; seat selection available for a fee; Business Class. Please note that i week before our departure date, the flight was changed for another date!!! Any item that exceeds weight requirements and/or exceeds the maximum size (width + height + depth) mentioned above may be required to be re-packed, paid excess baggage fee or sent as cargo or rejected. Its always helpful to personalize your baggage with stickers or tags. Sports equipment - Certain items might have . Thank you! The airline's checked baggage can be purchased upon check-in, or while booking your flight ticket in any channels. Diving Equipment: 01 diving suit, 01 diving mask, 01 pair of fins, 01 empty diving tank. We got stuck in the airport for almost 20 hours. VJ jets - just 0-7 years old Airbuses A320-321. In flight service was good. Hello travellers, Bit of a plot twist for our upcoming January trip. Its 1:30pm, and the gate just open; however 1:10 is boarding (see photo and time) first time flying with this airline and it looks like it will be last. On Vietjet Air Flights, Skyboss ticket is included allowance checked baggage is 30 kgs, but, other tickets (Promo & Eco) are NOT included allowance checked baggage. Or contact us at (0084 856) 52 22 69 & (0084 352) 29 55 99 Email: support@flyvietair.com Business License number: 01A8024592 Please contact us to get approval for dry ice (solid carbon dioxide) used to pack non-hazardous perishables when provided the package permits the release of carbon dioxide gas. more, You seem to have JavaScript disabled. I acctually had a tiny thrid plastic bag where I had a little present inside (a medium size lego box). However, there have been instances where armrests were chewed up with no padding, making it uncomfortable for the passengers. And its not just the spacious legroom or comfortable seats that make their in-flight experience great. Well Bamboo will give you a free bottle of water which VietJet don't. Bamboo is way more reliable in terms of delays and cancellations. Please find the full details of your baggage allowances for each flight in your itinerary on your ticket or on the operating carriers website before traveling. Bamboo Eco and Bamboo Plus ticket classes: one (01) item of up to 7kg). THAI VIETJET AVIATION JOINT STOCK COMPANY. Some major airlines between this route are All Nippon Airways, Air Tahiti Nui, Philippine Airlines, Lufthansa, Singapore Airlines, Air Florida, Peach, Asiana Airlines, Emirates, Japan Airlines, Cathay Pacific, VietJet Air, Jetstar Japan, Qatar Airways, Air France, Turkish Airlines . When I asked him why, he said I was over sixty years old and did not have a declaration form. The baggage option is normally default ticked on the purchasing process and you have to opt out. It's known for white-sand beaches and resorts. Please contact with vietnamairways.org if you buy air ticket directly on website vietnamairways.org. VietJet Air offers a wide range of add-ons to make your journey more comfortable. Our staff will issue a property issue report (PIR) for you. So if the bag are really overweight (which i still question in my case) I have to pay a fee, and it is fine. However, the use of e-cigarettes and/or recharging of these devices, batteries in the cabin is prohibited at all time. If the first carrier on your ticket is Vietnam Airlines, our baggage policy will be applied to your whole journey. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately owned carriers. Planning a trip with Pilot is easier, quicker, and more fun. Please consider this in case passengers are connecting to/from another carriers or taking any Vietnam Airlines' codeshare flights operated by other airlines. Founded in 2007, VietjetAir (VJ) is a low-cost carrier that was one of Vietnam's first privately own In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom. Prebooking of convenient services like more baggage, meals, and seats, Up to 70% off on hotels all over the world, ''Buy once fly hundred times' air travel package with Power Pass SkyBoss, Reliable insurance services of VietJet insurance partners, It covers several international destinations in Asia, In-flight entertainment is not complimentary. Airline says, they allow ONLY 7kg per checked luggage. Considering it was 20 minutes before the flight left we had no choice to pay 350.000 Dong to check her bag in, even though the behaviour of the VietJet staff was not acceptable, rude, demeaning, absolute unprofessional. Log in by FaceID or social media accounts. Other itineraries: One piece, with a maximum weight of 10kg/22lb and total dimensions not exceeding 115cm (45in) and one fully collapsible stroller (not applicable for economy super lite ticket). We'll let you know when we launch! When we entered the plane, a young cabin Did a quick domestic flight while in Thailand. For passengers whose ultimate ticketed origin or destination is USA/Canada with free baggage allowance by piece concept, pre-paid baggage will not be available for any piece and/or weight in excess allowance. At check-in counters: If your total weight of baggage is less than free baggage allowance and pre-paid baggage, pre-paid baggage is not permitted to refund. Checked baggage: Passenger are not allowed to carry more than 32 kg and the size of . This is in accordance with local occupational safety rules. 210 Xa La Urban Area, Phuc La Ward, Ha Dong District, Hanoi, Local: +84 961 818 165 8:00am - 6:00pm Mon to Fri, Hotline: +84 961 818 165 8:00am - 22:00pm. It flies to the following international destinations: Hit theirdestination pageto learn about their domestic flights. Thus, you should buy necessary insurance for these devices. You pay just for flights. No problem. Make the planning experience more fun by collaborating with your travel buddies!. These items include money, jewelry, precious metals, silverware, electronics, computers, cameras, video cameras, transferable documents, stocks and other valuable documents including passports and personal identity cards. We usually fly direct from chiang mai to surat thani with airasia, but this year the flight time has changed and is too late for us, so looking at CNX to phuket instead. Checked baggage Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station. However, if the first carrier on your ticket is not Vietnam Airlines, that carrier's baggage policy will be applied to the whole journey. Some extras include early check-in, prebooking, hotels, insurance, and a power pass. The power rating of the battery must not exceed 300Wh, or for devices fitted with two batteries, each battery must not exceed 160Wh. If passengers baggage(s) is (are) arrived lately, Bamboo Airways will pay compensation for delayed checked baggage in order to assist passengers in purchasing essentials for daily life while waiting for baggage to be returned. Everything else was pretty standard. on cabin as long as they must be in containers up to 100ml for each, all are sealed in a plastic bag and completely closed. The airline also offers a variety of in-flight entertainment options to keep you occupied during the journey. Below are some essential information that passenger of VietJet should notice: Hand baggage: Maximum weight allowed for handbag is 7kg; and three dimensions not exceeding 56 x 36 x 23 cm. If the baggage is to be checked in, the lithium battery must be removed from the baggage and the lithium battery must be carried in the cabin; or. Pilot makes it fun and easy to share and relive your favorite travel memories with many useful features! 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