Detailed instructions can be found in our article entitledHow do I save a backup settings file from a SonicWall firewall?Disable the HA settings. Follow steps listed in this. NONE - When viewed on the Primary unit, NONE indicates that HA is not enabled on the Primary. HA peer stuck as faulty. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. Any clues? To check hardware connections Ensure the network cables are properly plugged in to the interfaces on the FortiWebappliance. When viewed on the Secondary unit, NONE indicates that the Secondary unit is not receiving heartbeats from the Primary unit. The Primary should already be powered onand will begin to assume control of the network.Once the Primary unit is in control of the network again, you will need to register the unit to acquire all license information. Now navigate to Device | Settings | Firmware and settings page and select the "Uploaded Firmware with Factory Default Settings" boot option. 2. When discussing redundancy, one should consider more than the initial failover . you should see something like this:. Import the SSL certificate on the HA peer . If the primary HA1 link fails the backup HA1 link communicates the control information to exchange information such as hearbeat, configuration sync, HA state information etc between the HA pair devices. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClpuCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/26/18 13:48 PM - Last Modified02/07/19 23:45 PM, Details:Error: can't find cert 'your_cert' for vsys 1. I tried to open ASDM from the same management PC where I access the ASDM on the current working ASA (let's call it FW1) and it does not work with none of the 3 browsers. Click Configure. Go to: HA > Settings and uncheck the "enabled" box for this feature (or select "None" for HA Mode), the saved settings file you have created will turn this back on in a later step. Using the document below, verify that both firewalls have the exact same model, PAN-OS version, interfaces, licenses, vsys capabilities, etc. I just upgraded a HA setup of XG310 models to 18.0.3 MR-3 from the most recent 17.5 firmware. Go to: HA > Settings and uncheck the enabled box for this feature (or select "None" for HA Mode), the saved settings file you have created will turn this back on in a later step. New here? The app log showed the error "peer sanity check failed" when trying to enable HA. From Firewall with commit error. While the most common reason for HA peer not being detected is the HA links going down, there can be other reasons such as: Peer firewall not able to process/receive HA heartbeats at that time (Example: high CPU, high memory, resource issue, overutilization/DDoS, link issue etc.) The username and password will be admin and password(MGMT subnet 192.168.1.0, interface IP 192.168.1.254).Once logged back in follow the instructions in thisarticlefor details onhow to import your settings file back into the unit. The firewalls look identical however the HA unit (different part number and price) does not have licenses nor can you add licenses to it; it can only inherit licenses from the Primary unit it is paired with. This is license-dependent and will not function without it. (Optional Step) The admin/password settings will still be on default settings (admin/password), this is a good time to reconfigure those to your choicebefore moving on, those settings are found underSystem | Administrationpage Step 2: Swapping out the two units: Begin by powering down the backup unit; this will begin a brief network outage.After the Backup unit is powered down fully, reconnect the Primary firewall withall network connections, except the HA Heartbeat cable. The SonicWall can be accessed at the default IP of 192.168.168.168 with a subnet of 255.255.255.0, please set your computer to a hardcoded IP in that subnet to login in. The Primary should push its settings file to the backup unit automatically once discovered, or you can force the settings file using the synchronize settings option, on the Primary unit, found on the HA settings page.With this the HA pair should be restored and the upgrade is complete. 01-30-2016 Once down disconnect the Primary from the network and the HA heartbeat cable. The Primary should push its settings file to the backup unit automatically once discovered, or you can force the settings file using the synchronize settings option, on the Primary unit, found on the HA settings page. Using an Ethernet cable to connect the units directly, without the need for an external switch. Resolution You can configure an HA pair in either IPv4, IPv6, or in dual mode. Click Device in the top navigation menu. Follow steps listed in this article to gain access to the safe mode screens.Then use the same Boot option as on the Primary, the Uploaded Firmware with Factory Default Settings to load the firmware at its default state. Upgraded my NSA HA pair but the firmware only took on the secondary device. If the backup chassis also fails a fail-back will be required. It is an alternative approach to an on- line processing system. Similarly, the x509_v_err_str () converter converts a numeric error ID to its human-readable constant, which is useful for logs. The below resolution is for customers using SonicOS 6.5 firmware.Step 1: Updating the Primary UnitPower down the Primary unit causing a Failover to the Backup unit. Boot into this new firmware.Once the reboot completes, reconnect the backup unit to the network and reconnect the HA Heartbeat cable between the two units. When I use the ASDM High Availability and Scalability Wizard, I provide the new peer IP address and right away get this error: "ASDM is temporarily unable to contact the firewall". Yeah, the problem is actually, each and every firewall is considered to be "One unique firewall". Seems logically possible. The device itself is in perfect working order. With this the HA pair should be restored and the upgrade is complete. EXPORT configurations under DEVICE > SETUP > OPERATIONS > EXPORT > EXPORT NAME CONFIGURATION SNAPSHOT 3. It is also called as interactive mode or Direct mode. ), If other events are found which could have contributed to the HA connection being down, find that event's root cause and resolve it, Verify both firewalls meet the requirements for HA, Verify the status of the HA interfaces and resolve any hardware or software interface/link issues on both firewalls, Resolve any hardware/physical link issues by trying known-good/working hardware components, Replace the HA cable with a known-good, working HA cable of the same type, Replace the HA port SFP with a known-good, working HA port SFP of the same type, Resolve any Management Plane or Dataplane Performance Issues (high CPU, high memory, high Packet Buffers/Packet Descriptors). With over 10 pre-installed distros to choose from, the worry-free installation life is here! Once down disconnect the Primary from the network and the HA heartbeat cable.Connect a PC directly to thePrimary unit to perform an upgrade.Save a copy of your settings file from the Primary unit. PMStuart over 2 years ago. You can select an individual device or device group and " 5 frankthedead 3 yr. ago " Later, when you click Synchronize Settings, it means that you are initiating a full manual synchronization and the Secondary will reboot after synchronizing the preferences. I have an ASA5540 perfectly running on ASA 9.1(4) and want to set up HA with another 5540. Follow steps listed in thisarticleto gain access to the safe mode screens.Then use the same Boot option as on the Primary, the Uploaded Firmware with Factory Default Settings to load the firmware at its default state. We are facing the issue with HA running config not synchronized >> We have restarted the both active and passive firewall management server and push the configuration by execute the cli command ' request high-availability sync-to-remote running-config' but its showing as " Failed to synchronize running configuration with HA peer". This field is for validation purposes and should be left unchanged. Detailed instructions can be found in our article entitled. For server parameters, see VNC Server Parameter Reference For viewer parameters, see VNC Viewer Parameter Reference VNC Server error messages VNC Server may display the following error messages. This should also turn the HA feature back on. The sync between the two is broken because of the difference in firmware versions. Resolution To fix this problem: Sync to peer under the high-availability widget: Login to the UI of the "active" Firewall for A/P setup ("active primary" Firewall for A/A setup) and under the Dashboard tab check the high-availability widget. I logged a call with Sophos support and they confirmed the configuration is correct. Detailed instructions can be found in our article entitledHow do I save a backup settings file from a SonicWall firewall?Disable the HA settings. To answer the obvious question, yes, port 21 is open on the windows firewall. So configuration settings such as, "Domain Name" must match prior to synchronization. 100% helpful (2/2) High Availability - Backup Peer HA1 IP Address. While Palo Alto Networks makes the software upgrade process an easy task, sometimes . Differnet HA States shown on Sonicwall are ACTIVE ,STANDBY ,ELECTION ,SYNC ,ERROR, . High availability (HA) is a type of deployment, where 2 firewalls are positioned in a group and their configuration is synchronized to avoid a single point of failure in a network. After performing each of the above steps, check if the HA Link issue is still occurring, If the Management Plane or Dataplane get too busy for some reason, the firewall may not be able to reliably receive, process, or send HA heartbeat messages. After doing that, the PortShield will be disabled on all the interfaces and your device can be ready to be setup as High Availability Pair. Once the amount of logging was reduced in Security Policy rules, the issue went away, and HA became stable again, In the example below, there was a large volume of traffic (similar to a DDoS) passing through the firewall at that time. Go to: HA > Settings and uncheck the enabled box for this feature (or select "None" for HA Mode), the saved settings file you have created will turn this back on in a later step.Now navigate toSystem > Settings page andselect the Uploaded Firmware with Factory Default Settings boot option.Once the unit reboots you will need to log back in using the default IP and login information. After doing this, if everything is properly set up (control interface properly connected, serial numbers correct on HA configuration and portshield disabled on the Secondary), the HA should start the process of synchronizing the configuration. 1. As soon as you have the failover configuration on the primary unit and the failover configuration on the secondary unit and enable failover on both units they will detect each other and automatically the primary unit will sync the config to the secondary unit. Go to: HA > Settings and uncheck the enabled box for this feature (or select "None" for HA Mode), the saved settings file you have created will turn this back on in a later step.Now navigate toDevice | Settings | Firmware and settingspage and select the Uploaded Firmware with Factory Default Settings boot option.Once the unit reboots you will need to log back in using the default IP and login information. That ASDM troubleshooting doc was really helpful, thank you!!! Administration Password is not the default one or is not the same on both firewalls. This test was first introduced with Windows Server 2003 Service Pack 1. Now that the Backup unit is off the network, we reset the back up as well. Connect a PC directly to thePrimary unit to perform an upgrade. After the Backup unit is powered down fully, reconnect the Primary firewall withall network connections, except the HA Heartbeat cable. Active device synchronises its configuration with another device in the group. If it's not in the MIB than not likely. 18:37:59.000: ha - HA Primary [A] : Firewall has become Active. HA links and synchronises two or more devices. You can unsubscribe at any time from the Preference Center. Navigate to High Availability | Settings. When I use the ASDM High Availability and Scalability Wizard, I provide the new peer IP address and right away get this error: "ASDM is temporarily unable to contact the firewall". The Primary should already be powered onand will begin to assume control of the network. When I try to enable HA I receive the error "Unable to connect with peer device". With Zero-Touch Deployment and simplified centralized management, installation and operation is easy. (Optional Step) The admin/password settings will still be on default settings (admin/password), this is a good time to reconfigure those to your choicebefore moving on, those settings are found under System | Administration pageStep 2: Swapping out the two units:Begin by powering down the backup unit; this will begin a brief network outage.After the Backup unit is powered down fully, reconnect the Primary firewall withall network connections, except the HA Heartbeat cable. Troubleshoot Your PAN-OS Upgrade Upgrade the VM-Series Firewall Upgrade the VM-Series PAN-OS Software (Standalone) Upgrade the VM-Series PAN-OS Software (HA Pair) Upgrade the VM-Series PAN-OS Software Using Panorama Upgrade the PAN-OS Software Version (VM-Series for NSX) Upgrade the VM-Series for NSX During a Maintenance Window As we cannot make change on the back up normally, first we will need to boot the unit into safe mode. Step 3: Upgrading the Backup unit. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 09/28/2022 39 People found this article helpful 184,440 Views, How to default a High Availability (HA) SonicWall pair. Check " Enable Virtual MAC ". Prerequisite: Same firewall model with same PAN-OS version. Error Messages Error: Unable to Update the Session Management Database Solution 1 Solution 2 Error: "Module c:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnapi.dll failed to register" Solution Error: "An error was received from the secure gateway in response to the VPN negotiation request. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. High-availability; Cause The running config of one of the devices is not synchronized with its HA Peer. This should also turn the HA feature back on. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unsupported SFP's have not been tested and validated for use in Palo Alto Networks devices. The upgrade appeared to have have gone smoothly but I discovered that the auxiliary device has ended up as "faulty". Not receiving heartbeats from peer firewall. The username and password will be admin and password(MGMT subnet 192.168.1.0, interface IP 192.168.1.254).Once logged back in follow the instructions in thisarticle for details onhow to import your settings file back into the unit. The Administration Password can be, of course, changed back to a custom one after the HA Pair is correctly synchronized. If an unsupported SFP is used, it is likely that the interface may never come up, flap, and other issues may occur. Now, you can specify their human-readable names instead, for which the OpenSSL site provides a list of error codes. The below resolution is for customers using SonicOS 7.X firmware. SAVE a configuration snapshot under DEVICE > SETUP > OPERATIONS > SAVE > SAVE NAME CONFIGURATION SNAPSHOT 2. Once the offending traffic flows were identified and stopped from coming through the firewall, Data Plane utilization went back down to normal levels and HA became stable again. CAUTION:It's highly suggested using the default password since we assume the secondary is on factory default and so it's set to the default password as well. 03-12-2019 When looking at the failed 'HA-Sync' job ID on the HA peer see a similar output: HA-Sync FIN FAIL x Warnings: Details:Error: can't find cert 'your_cert' for vsys 1 (Module: device) Commit failedThe reason for this error is because although management settings are not synchronized they are verified. From the active device the user will attempt to Sync to Peer however the HA-Sync job on the HA peer fails. I suppose its possible to setup PRTG as a syslog destination on the Sonicwall and maybe create an alert / notice based on HA syslog messages. Use the below steps to identify, troubleshoot and resolve the high Management Plane or Dataplane utilization. You have a dead peer. To correct this go to Device > Setup, then click Management and type in an exact matching domain name of the peer to be synced with, as shown below: Once complete the HA Pair will synchronize successfully. Go to the System | Status page on the security services section of the page will be a link prompting for registration, follow the link and enter the mySonicWall.com user information to reacquire the licenses for this unit.At this point the Primary unit should now be fully in control of the network and the outage time will be completed, if all runs smoothly this should be 3-5 minutes on average. The below resolution is for customers using SonicOS 6.2 and earlier firmware. If there is no traffic flowing from the FortiWebappliance, it may be a hardware problem. The below resolution is for customers using SonicOS 6.5 firmware. Go to the, Now that the Backup unit is off the network, we reset the back up as well. ca2kjet over 2 years ago. 12:13 AM. Also check do show run all ssl and check if you have aes-128 configured.You may refer this ASDM support documentfor ASDM issues. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content, SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall, Portshield enabled on the Secondary (Peer) Firewall's interfaces. I was able to connect remotely to the remote Sonicwall using the backup internet service's WAN IP address so I know it was at least connected properly. Resolution Navigate to Network | PortShield Groups. Sophos Firewall Contact Sophos Support to apply the following workaround. Disable the HA settings. Disable the HA settings. Here the data is processed, the instant it occurs. Palo Alto Networks TAC may refuse support if an unsupported SFP is used. An IPv4 HA pair uses IPv4 as the communication protocol between the two nodes and an IPv6 HA pair uses IPv6 as the communication protocol between the two nodes. After configuring the HA on the primary firewall as per How to Configure High Availability (HA), the Primary firewall will show the message "Error Contacting Peer HA Firewall". Faulty status is described in the documentation as below: It could of course be external network factors, cables etc. Ensure there are connection lights for the network cables on the appliance. ), if needed, un-suspend the previously-unhealthy unit from, Verify HA shows healthy again in both firewalls. I tried to open ASDM from the same management PC where I access the ASDM on the current working ASA (let's call it FW1) and it does not work with none of the 3 browsers. At this point the Primary unit should now be fully in control of the network and the outage time will be completed, if all runs smoothly this should be 3-5 minutes on average. If I use port 21 and disable the windows firewall I do not encounter the 'Connection reset by peer' message. Connectivity error messages VNC Viewer may display the following error messages if a connection attempt to VNC Server running on a remote computer fails. It is important to look at the ha_agent.logs on both devices as well to gain insight into the failure, this can be done by running the following command, > less mp-log ha_agent.log. - edited In High Availability (HA), management settings are not synchronized to the peer device so you can receive sync errors due to inconsistencies in the management settings. Find answers to your questions by entering keywords or phrases in the Search bar above. You can use the commands below to check these log files for MP/DP usage values in the past at the date + timestamp of the recent HA failure: Created On04/28/22 20:18 PM - Last Modified05/10/22 22:53 PM, Alert from AIOps regardingHigh Availability - HA Peer Connection Status, >show high-availability interface < ha1 | ha2 | ha3 >, https://live.paloaltonetworks.com/t5/operations-documentation/transceiver-history-reference-810-000096-00y-updated-on-03-23/ta-p/227987?attachment-id=10684, https://live.paloaltonetworks.com/t5/operations-documentation/hw-accessory-cross-reference-810-000077-0av-updated-on-03-23/ta-p/63422?attachment-id=10683, Example: How to Identify Management Plane high utilization, How to Interpret Output of "show system resources", How to Troubleshoot High Dataplane Utilization, How to Troubleshoot High Packet Buffer and Packet Descriptor Issues, How to Troubleshoot High Packet Descriptors (on-chip), How to Troubleshoot Palo Alto Networks Firewalls (Video Course), Resource List: Troubleshooting Performance Issues, Resource List: High Availability Configuration and Troubleshooting, Resource List: Troubleshooting High Availability Issues, Identify the exact date and timestamp the HA failover / HA failure occurred, Navigate to the date and timestamp the HA failure occurred, and identify if there are any other System Logs around that time which could indicate an issue with the firewall health overall (any interfaces going down, processes exiting, high CPU/memory utilization, Link and Path Monitoring going down, etc. Once the unit reboots you will need to log back in using the default IP and login information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The SonicWall can be accessed at the default IP of 192.168.168.168 with a subnet of 255.255.255.0, please set your computer to a hardcoded IP in that subnet to login in. How do I save a backup settings file from a SonicWall firewall? ASDM Failover wizard error "ASDM is temporarily unable to contact the firewall", Customers Also Viewed These Support Documents, https://tools.cisco.com/its/service/oddce/services/DDCEService. That means the user you have configured or something on the FTP server is not showing you what's on the other side. High Availability (HA) is a feature of Firewalls in which two or more devices are grouped together to provide redundancy in the network. (Module: device) Commit failed The reason for this error is because although management settings are not synchronized they are verified. This field is for validation purposes and should be left unchanged. Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. In this scenario, as synchronization takes place the firewall checks the certificate settings on the HA Peer and fails to sync due to a missing SSL certificate. Workaround Sign in to the command-line interface (CLI), select options 5. I access the new box with the IP address 192.168.0.3, it is also pingable from FW1. Set a new password for the Administration that is identical to the Secondary administration password. Save a copy of your settings file from the Primary unit. This means, the firewall page breaks after 5 and split one into the next page, causing this alert. CAUTION: It's highly suggested using the default password since we assume the secondary is on factory default and so it's set to the default password as well. As we cannot make change on the back up normally, first we will need to boot the unit into safe mode. As a result, the Data Plane CPU/packet buffers/packet descriptors became heavily utilized, and the firewall HA Heartbeats could not be processed by the firewall interfaces properly. Please contact your network administrator" Solution Step 3: Upgrading the Backup unit.Now that the Backup unit is off the network, we reset the back up as well. 1. Whether you are a digital nomad or just looking for flexibility, Shells can put your Linux machine on the device that you want to use. Export the certificate from the active device and select to export the private key. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware. Once down disconnect the Primary from the network and the HA heartbeat cable.Connect a PC directly to thePrimary unit to perform an upgrade.Save a copy of your settings file from the Primary unit. Ajishlal Community Legend . In this lesson, we will learn to configure Active/Passive HA in Palo Alto Firewall. If neither unit in the HA Pair can connect to the device, no action will be taken. Before you upgrade the firewall, you should determine the upgrade path to the PAN-OS image. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000oNlUCAU&lang=en_US%E2%80%A9&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail. Device Configuration The Device Configuration work area allows you to manage policies and configurations of individual or group of Sophos XG Firewall devices. Once the reboot completes, reconnect the backup unit to the network and reconnect the HA Heartbeat cable between the two units. Here are two methods of how to upgrade the Palo Alto Networks (PAN) firewall in High Availability (HA) pair. Be sure you know which unit is the Primary and Backup/HA unit. 0. A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 10/14/2021 95 People found this article helpful 180,286 Views. This document reviews two different scenarios, one with HA failures due to certificate errors and the other dealing with mismatch domain name. The below resolution is for customers using SonicOS 6.5 firmware. Go to theHome | Dashboard | Systempage on the security services section of the page will be a link prompting for registration, follow the link and enter the mySonicWall.com user information to reacquire the licenses for this unit.At this point the Primary unit should now be fully in control of the network and the outage time will be completed, if all runs smoothly this should be 3-5 minutes on average. The primary device is now in standby mode on the old firmware, still online, still fully accessible, just on the old firmware. This article describe one known issue when setting up a new High Availability Pair. warzone dmz mode explained . . High Availability ( HA ) Failover Overview A BIG-IP system provides high availability via packet mirroring across two chassis. If running the command, > less mp-log ha_agent.log the similar output will show as appears below: It is important to understand that management settings are not replicated over to the HA peer. I've done PRTG as the syslog destination, but never the HA monitoring. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. Method 1 is my way to upgrade the firewall in order to save the upgrades time overall, and Method 2 is recommended by PAN. The Primary SonicWall and Secondary SonicWall in High Availability Pair when configured go through different states. This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. Device Management and 3. advanced Shell to add missing CA on the appliance using the following commands, so license server connectivity will work again. Changes have been made on the active HA device in which an SSL Certificate to be used for the WebGUI was imported. Connecting the Failover Link Connect the failover link in one of the following two ways: Using a switch, with no other device on the same network segment (broadcast domain or VLAN) as the failover interfaces of the ASA. Once the Primary unit is in control of the network again, you will need to register the unit to acquire all license information. Check the output of the following CLI commands: Once the issue that caused HA Peer Connection Status to be down in the first place has been identified and resolve (HA link issue, MP/DP resource issue, system process issue, etc. Begin by powering down the backup unit; this will begin a brief network outage. Boot into this new firmware.Once the reboot completes, reconnect the backup unit to the network and reconnect the HA Heartbeat cable between the two units. SSLVPN Timeout not working - NetBios keeps session open, Configuring a Virtual Access Point (VAP) Profile for Internal Wireless Corporate Users, How to hide SSID of Access Points Managed by firewall. This caused other processes in the firewall to have issues such as the firewall ha_agent not being able to respond to HA Heartbeats in that moment. Review the output of the below CLI command to identify the cause for the HA Peer Connection down on both firewalls: Always use SFP's from the list of supported SFP's by Palo Alto Networks for the HA ports. Boot into this new firmware. But in a dual mode HA pair, you can select either IPv4 or IPv6 as the communication protocol between the two nodes. Resolution for SonicOS 7.X You should see a HA Peer Firewall has been updated message at the bottom of the management interface page. It is recommended to have HA1 and HA1 backup both configured so that even if . The below resolution is for customers using SonicOS 7.X firmware.Step 1: Updating the Primary UnitPower down the Primary unit causing a Failover to the Backup unit. In FortiGate HA one device will act as a primary device (also called Active FortiGate). Then use the same Boot option as on the Primary, the Uploaded Firmware with Factory Default Settings to load the firmware at its default state. Once logged back in follow the instructions in this, (Optional Step) The admin/password settings will still be on default settings (admin/password), this is a good time to reconfigure those to your choicebefore moving on, those settings are found under. I am sure you have tried to reboot, but I think you may need to break HA, check the 'dead' peer can still boot successfully, then re-establish HA. REBOOT - Indicates that the Primary unit is rebooting. If for some reason these settings change a failure will occur. The Sophos Firewall Manager UI offers you 3 work areas: Device Configuration, Template Configuration, and System Management. The Primary should push its settings file to the backup unit automatically once discovered, or you can force the settings file using the synchronize settings option, on the Primary unit, found on the HA settings page.With this the HA pair should be restored and the upgrade is complete.Resolution for SonicOS 6.5 From the Popup window select Unassigned next to PortShield Interface. Check " Enable Stateful Synchronization ". Get a virtual cloud desktop with the Linux distro that you want in less than five minutes with Shells! From peer Firewall that it does not present the issue. Keeping your Palo Alto Firewall up to date with the latest PAN-OS software updates is an important step to ensure your organization is protected against the PAN-OS latest software vulnerabilities, software bugs but at the same time take advantage of Palo Alto's latest security enhancements and capabilities.. This system makes the user to have direct contact with the computer through his terminal. 06:42 AM In this scenario, as synchronization takes place the firewall checks the certificate settings on the HA Peer and fails to sync due to a missing SSL certificate. You can unsubscribe at any time from the Preference Center. Sophos support advised to try and use a cross over cable to for the HA port. ERROR - Indicates that the Primary unit has reached an error condition. Configure the Mode as " Active / Standby ". Look for any high CPU or high Memory on a certain process - identify which process that is (Ex: In the example below, excessive logging was configured on the firewall in Security Policy rules, and in turn that was causing the logrcvr process on the firewall to use 100% of the Management Plane CPU. This means, you are having 6 Firewalls, not 3 clusters. The SonicWall can be accessed at the default IP of 192.168.168.168 with a subnet of 255.255.255.0, please set your computer to a hardcoded IP in that subnet to login in. There are a few tools to use to help identify DNS errors: DCDIAG /TEST:DNS /V /E /F:<filename.log> The DCDIAG /TEST:DNS command can validate DNS health of Windows 2000 Server (SP3 or later), Windows Server 2003, and Windows Server 2008 family domain controllers. Power down the Primary unit causing a Failover to the Backup unit. Just make sure the failover interface is up. I have the correct serial number entered but when I try to synchronize them I receive the following error: Error contacting HF Peer firewall Does anyone know where I am going wrong here please? Previously you would define a list of numeric error IDs here. Since this computer is behind the firewall on my router, I can just disable it for now, but I would be interested to figure out what's going on here. When trying to sync active device with the HA Peer receiving a failure message similar to the output below. If you are currently using an unsupported SFP, replace it with an SFP from the list of supported SFP's below before proceeding. Thanks very much, Bob. The username and password will be admin and password(MGMT subnet 192.168.1.0, interface IP 192.168.1.254). This release includes significantuser interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The SonicWall TZ series of firewalls is designed specifically for the needs of SMBs and branch locations, delivering enterprise-class security without the enterprise-grade complexity. Select all the ports in black, they will now become yellow. On the Primary firewall, change the Administration Password to the default one: Navigate to the Manage tab Go to Appliance | Base Settings and scroll down to Administrator Name & Password Set a new password for the Administration that is identical to the Secondary administration password. Logical monitoring involves configuring the SonicWALL to monitor a reliable device on one or more of the connected networks. The Primary should already be powered onand will begin to assume control of the network.Once the Primary unit is in control of the network again, you will need to register the unit to acquire all license information. Both FWs are directly connected on Gi0/3. Failure to periodically communicate with the device by the Active unit in the HA Pair will trigger a failover to the Idle unit. Solved SonicWALL Our primary internet service went down but the backup did not work. As we cannot make change on the back up normally, first we will need to boot the unit into safe mode. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. I have two identical Pro 3060 units with the same firmware level and connected via Port X5 as described in the setup instructions. Below, the configuration on the new box. ssh centos This release includes significantuser interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. If the certificate is used for WebGUI be sure that is selected, as shown below: Because management settings are not synchronized between HA pairs synchronization will fail due mismatch domain name settings. 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