From the Cluster selection page in Directory Service, choose a cluster to which you want to synchronize the user data with. which will be fixed in the future release. into the Unified Communications Manager database to display in the End User Configuration window. and navigation shortcuts, Feature Configuration Guide for Cisco Unified Communications For administrative steps, see the Cisco Unified Mobility Features chapter The CTI UC service provides Webex App with the location of the CTI service, which retrieves a list of devices that are . included by default with the parent group. You can also select the local time zone. Using this tool, you can diagnose what services are This feature is built into Cisco Jabber and provides a way to migrate contacts in the LDAP synchronized users become The voicemail Onboard the Unified CM clusters to Cloud-Connected UC. Select User Management > User Settings > Service Profile . temporary storage space in Unified CM and a new synchronization agreement is created (after steps 1 and 2 as seen in the below modify any configuration settings for the same cluster except for the group settings. From the customer view in Control Hub, go to Services > Connected UC. After deletion, in case you want to onboard the same Unified CM cluster to the organization again, you must first disable 2: Click Start Provisioning.. 3: In the Field Mapping configuration window, ensure that the mapping chosen for the Unified CM User ID field uniquely identifies the user within the cluster after you start provisioning. workaround. Learn more about how Cisco is using Inclusive Language. encrypted. summary of the reason appears next to the icon. Click Enable Synchronization to proceed with the synchronization. Once the new synchronization agreement is created, all the existing synchronization agreement(s) pointing to the on-premises deleted from Unified CM after 24 hours of inactivity. If you're configuring voicemail access for Webex App users, ensure that you identify a directory number in your Unified CM deployment to use for voicemail system access.. Exit Jabber if it's installed on the same machine, because Jabber and Webex App cannot both be registered to Unified CM in softphone mode at the same time. You cannot rename the agreement or modify any of the details. Select Make this the default service profile for the system if you want the service profile to be the default for the cluster. call is not sent to other users. The Limited Availability release of Webex Cloud-Connected UC Directory Service feature includes support for synchronization 5. and management of users. directions, DevicesDevice information, when users are connected to devices. You can also click the icon to see if there are any information for troubleshooting purposes). is complete and will be deleted after 24 hours of inactivity. Change the IP address in the HostName/IP Address field to FQDN. user; if not, delete any stray remote devices. Add subscriptions; Add users; Assign licenses; Assign administrators In the Agreement Preview section, review the agreement details (existing external LDAP directory details available in the If you don't select any group, all the users and associated user data will be Any changes made in the cloud Enter a name for the service profile in the Name field. Based on the You need to verify for any repetitive nesting (if any) to ensure that only the The name you specify displays when you add services to profiles. reselect Calling in Webex App (Unified CM) because Unified CM registration and cross-launch cannot The CTI UC service provides Webex with the location of the CTI service, which retrieves a list of devices that are associated with the user. 1: From the Cluster selection page in Directory Service, choose a cluster that you want to provision for enabling synchronization. call is not sent to other users. For user self-care configuration, see the Self Care Portal User Guide. Otherwise, the certificate validation step fails. Small business account management (paid user), file get activelog /cm/trace/CIService/log4j/DryRunResults.csv, Webex Cloud-Connected UC Directory Service support, Known issues for Webex Cloud-Connected UC directory service synchronization, Set Up Cloud-Connected UC for On-Premises Devices. call in Webex App for desktop or mobile. This differentiated call treatment is achieved by provisioning two trunks between Unified If you're experiencing an issue with this feature, check to see if it's something that we already know about and have a recommended in the Feature Configuration Guide for Cisco Unified Communications next steps that you have to take to resolve the issue (such as sign into phone 3. Since the Web-Interface does work, we may consider your Webex-Account as "OK". A Restart Cisco Unified Communications Manager service on all the nodes to push the updated configuration files to the registered Select Make this the default service profile for the system if you want the service profile to be the default for the cluster. services or start a new session). scenarios and reducing support cases, whether you're migrating to Calling in Webex App (Unified CM) or setting up new users. Deployment guide for Calling in Webex App (Unified CM), View with Adobe Reader on a variety of devices. quality, and collect important troubleshooting information. You must assign the configured service profile to end user accounts in Unified You can check the report and decide whether you want to retain the same list of users and add or delete users. Enable synchronization within 20 hours after the new agreement is created. blocked: Unified CM calling can happen in the following scenarios where the app remains signed the following CLI command: file get activelog /cm/trace/CIService/log4j/DryRunResults.csv. You can synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Unified Communications Organization Set up your org, users, apps, and devices. select the required synchronization agreement to perform synchronization. Currently, this is a limitation in the Webex Cloud-Connected UC Directory Service provisioning feature See Set Up Cloud-Connected UC for On-Premises Devices, Synchronize Azure Active Directory users into Control Hub, Unified Communications Manager clusters must be version 11.5(1)SU9, 12.5(1)SU4, or 14 and later. Diagnostics in the Webex App. Click Next to prepare the synchronization process. After the initial provisioning is completed, periodic synchronization happens every 24 hours. In the Add a UC Service section, select CTI from the UC Service Type drop-down list. ellipsis . Make the necessary edits, and then select Save. You can apply Unified CM registration and calling aren't affected, but presence when on a Synchronization agreement was not created successfully. Reboot the device that Webex App is running oncached data remains (contacts, call history, messages). Take necessary steps if there is any manual intervention required for a particular cluster. settings for the service. In such scenarios, the provisioning will still In cases where Local Gateway and PSTN gateway reside on the same device, Unified CM must be enabled to differentiate between 4. CM and the combined local gateway and PSTN gateway device which requires different SIP listening ports for the two trunks. happen though this activity incurs considerable time. Email Get started for administrators. You can make changes to the new synchronization agreement after its created. Unified CM SettingsCritical settings (for Jabber migration as well as Users are created in Unified CM after enabling For example. Deployment guide for Calling in Webex App (Unified CM) Chapter Title. This value corresponds to From the Select groups drop-down list, select the specific group(s) that you want to synchronize. Users are recommended to abandon provisioning and retry after some time. and not the passwords for the Unified CM server and hence LDAP authentication doesnt work. the PSTN. The troubleshooting procedures help you to diagnose and resolve issues when you're migrating from Cisco Jabber to Webex app. Any modifications to the synchronization agreement, for example, removing a target user or group will not be propagated during After the new agreement is created, check for any notifications, and take necessary actions as required. For example: ESN pattern for the ESN range in Webex. Specify the CTI service address in the Host Name/IP Address field. The following table lists the provision status, description, and the corresponding actions. After the synchronization agreement verification, click Preview in Unified CM to sign in to your on-premises infrastructure and make changes to the newly created synchronization agreement. Complete any additional configuration and then click Save. screenshot). Organization Set up your org, users, apps, and devices. This information can help you make decisions on Manager. You just need to configure some settings before users see this option pop You can hover over the icon to show an error message that may give you clues and navigation shortcuts. Diagnostics in the Webex App. up automatically in Jabber. directory will be propagated to the clusters during this period. This is because the cloud directory is synchronized periodically once in a day. User data is not copied to the temporary storage location. When you set up Calling in Webex App (Unified CM), you may encounter issues related to the connection or required settings (such as 2022 Cisco and/or its affiliates. class of service to these call types. 2. By default, the client always uses port 443 and the HTTPS Any updates made to the user data in the cloud directory might introduce a maximum delay of 20 hours to view the updated information. synchronization. In the Enable Synchronization window, enable the synchronization once the system successfully copies the user data into a A warning icon appear in the app if Webex App failed to register to Unified CM because of a sign in failure or other reason. cross-launch to another calling app) in Control Hub, disable this feature and Create a dedicated SIP Trunk Security Profile for the Local Gateway trunk with the following settings: Create a dedicated SIP Profile for the Local Gateway trunk with the following settings: Create a calling search space for calls originating from Webex with the following settings: The last partition onNetRemote is only used in a multi-cluster environment where routing information is exchanged between During synchronization, you wont be able to perform any action until completion. The Cluster selection page also provides the cluster details, status of provisioning, last synchronized state, the associated On the UC Management card, click Inventory. You'll create a second service for the subscriber. See the Error messages documentation for more information on Open the Cisco Unified CM Administration interface. You can only edit the Group information for Unified CM. An indicator also appears that shows the call environment that you're on (your administrator or support team may need this If you see registration issues when trying to use Calling in Webex App (Unified CM), go through these checklist items before you submit a ticket. health checker show a Webex App cloud full or partial outage, Calling in Webex App (Unified CM) still works for users who are already signed in, as long as the call required users are included during provisioning. Select an agreement from the drop-down list for creating a new synchronization agreement. your organization for tracking purposes. agreement for the same cluster, you should go to the Service Management page and disable the Directory Service. For shortcut keys to show the diagnostics window, see Keyboard Any updates made to the user data in the cloud directory might introduce a maximum delay of 20 hours to view the updated information. 1. Enter the address in the form of a fully qualified domain name protocol to connect to the voicemail server. configured correctly and what is missing. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Select User Management > User Settings > Service Profile. Click Details next to the cluster to which the particular product node belongs. Click the Select all groups check box if you want to select all the user groups. Click the ellipsis icon next to Event History and choose Service Management. Communication between Cloud-Connected UC and Unified CM is disrupted or unable to push the synchronization agreement data Add Cisco Unified Communications Manager services to specify the address and other A missing Access Control Group permission on the end user account. Figure 1. Communication between Cloud-Connected UC and Unified CM is disrupted or unable to push user data to Unified CM database. Here, the dry run result for Unified CM shows the following: New UsersUsers arent present in Unified CM but present in Webex Identity Service. In the Field Mapping configuration window, ensure that the mapping chosen for the Unified CM User ID field uniquely identifies You can find further details and management To fetch the complete reports for the Unified CM cluster, execute CM. If you are using Azure IdP during SSO authentication after successful provisioning, ensure that you configure the right Claims to configure Jabber users to move to Webex App. Each section covers a solution that helps you to diagnose the issue and continue with the migration. in the Azure IdP. new user setup) for phone services to work correctly, such as: Media qualityQuality for video, audio, and sharing in both the cluster again with the new or modified synchronization agreement. Unified CM registration and calling aren't affected, but presence when on a Applied Feature group template with universal line and device templates, Line and mask details to synced phone numbers for inserted users, Newly provisioned users and their extensions, Standard User Fields to be Synchronized section, Hostname or IP address of the directory server. with the corresponding service profile. Workaround: Single sign-on (SSO) must be used for logins. product, and the reason for failure, if any. Use the toggle button to enable the Directory Service. But these fields are grayed out in the Unified CM server when the Perform sync just once option is enabled. For more information, see Manage Cisco headsets in Control Hub. synchronization is complete. In the synchronization agreement page, the Perform a sync every and Next re-sync time fields appear active. The Node name with the version, product, and status appears. The diagnostics available in the Webex App (desktop and VDI) help you and your users resolve connection issues, check media quality, and collect important troubleshooting information.. Command or Action Purpose; Step 1: Configure voicemail pilot number. Configure route patterns for each DID range on Webex with the following settings: If abbreviated inter-site dialing is required to Webex, then configure dialing normalization patterns for each ESN range on If you want to create a new synchronization This feature is useful for troubleshooting calls from the PSTN to Webex can be routed. Enter a name for the service profile in the Name field. Sometimes, you might experience additional delays in provisioning a cluster. If there is any action required in the 'Enable Synchronization' wizard, check them and if required, take necessary actions. The Inventory page appears, showing the list of clusters belonging to the selected cluster group. Specify the port number for the CTI service in the Port field. whether headsets need to be replaced or troubleshooted. When user experience issues, they can access the diagnostics view and export the Create a SIP trunk for the calls to and from Webex via the Local Gateway with the following settings: Create a route group with the following settings: Create a route list with the following settings: Create a partition for the Webex destinations with the following settings: Make sure to add this partition to all calling search spaces that should have access to Webex destinations. From the Cluster selection page in Directory Service, choose a cluster that you want to provision for enabling synchronization. The cluster provisioning hasnt started yet. Perhaps you may want to check/note/memorize your Client settings first (notification-settings, A/V-settings etc.. ) since they are not stored in the cloud (AFAIK). User ID field in Unified CM maps to email ID without domain part of the user in Webex. From the customer view in Control Hub, go to Services > Connected UC. Set Credential source for voicemail service to Unified CM - IM and Presence. type is a Unified CM call and goes through Unified CM infrastructure. During synchronization, the system imports a list of users and associated user data from the Azure Active Directory Unified Communications Manager) before you start the synchronization. decision, you can stop the process and revert the provisioning changes. Enter the address in the form of a hostname, IP address, or fully qualified domain name (FQDN). Learn how service ties into your existing Unity Connection deployment and provides voicemail retrieval to users when they are associated Add subscriptions; Add users; Assign licenses; Assign administrators Step 2: Configure UC services. Choose the appropriate Unified CM User ID field mapping for synchronizing the user from Webex. Provide details for the CTI service as follows: Specify a name for the service in the Name field. Unified CM calling can't happen in the following scenarios when sign in is Use the Directory Service card to synchronize users from cloud-based directories into on-premises deployments. By default, Directory Service is not enabled for all the onboarded clusters. You must enable synchronization within 20 hours from the time the new agreement is created. (FQDN). If https://status.webex.com or the you wait for at least 60 seconds before activating the Directory Service for synchronization. The diagnostics available in the Webex App (desktop and VDI) help you and your users resolve connection issues, check media Add your UC services under Voicemail Profile and CTI Profile. Communication between Cloud-Connected UC and Webex cloud is disrupted or unable to fetch user data from Webex cloud. For this reason, (or a similar Cloud Directory service) that is synchronized into the Webex Common Identity Service. Ensure that you dont perform any provisioning operations during the scheduled Webex Cloud-Connected UC module upgrade. You can then For example: +. Book Title. The Find and List UC Services window opens. Service. New user account will be created if the mapping cannot be done successfully for an existing user account in Unified CM. the Unified CM publisher that's running the CTI Manager service. Communication between Cloud-Connected UC and Unified CM is disrupted. Enter the command show network eth0 to obtain the domain name. On the Directory Service card, click View clusters. This section provides the necessary information and solutions to resolve some of the common issues that you might face during Once the synchronization is completed for After you add and configure Cisco Unified Communications Manager services, you add them to a service profile. directory are deleted. For example: Do Not Wait For Interdigit Timeout On Subsequent Hops, Mask to normalize the number to +E.164. perhaps the local Client-Application is broken. ID (or the ID part of the Email ID) of the user will be used as the unique identifier for the newly created user account. For Nested groups in a directory, users must select the subset user group specifically during provisioning as they arent options for each headset entry. In the Control Hub devices view, you can get a list of all the Cisco headsets that are registered in For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. If Unified CM is not reachable from Webex App, users can use the Self Care Portal (a link is available in Webex App) to set up Single Number Reach (SNR) so that calls get routed to mobile through create a new agreement for provisioning. data to share with you or support. Webex Cloud-Connected UC Directory Service synchronization allows you to import end user data from Webex Common Identity Service This document only covers single sign-on (SSO) integration. From Cisco Unified CM Administration, choose System > Server. During provisioning, the group details list doesn't populate due to synchronization issues with Webex Common Identity Service. The default browser time zone is selected. Overview of Calling in Webex App (Unified CM), Prepare your environment for Calling in Webex App (Unified CM), Manage and troubleshoot Calling in Webex App (Unified CM), Configure users to move Jabber contacts and common settings to Webex App, Access call statistics for Calling in Webex App (Unified CM), Troubleshoot issues with Calling in Webex App (Unified CM), Learn how Restart Cisco TFTP service on all the nodes to update the configuration files. Troubleshooting Phone Services on Unified CM for Webex app, Small business account management (paid user), Configure Service Profile with UC Services, Configure Unified CM servers with Fully Qualified Domain Name. Enter the command show status to view the status and the hostname. Repeat step 1 for all the servers that you want to configure with FQDN. partition specifically to the calling search space that is used as the inbound calling search space on PSTN trunks, so that The Download report download option allows you to view the results partially. The Service Management page appears with the list of services. a particular cluster, the Directory Service page lists this cluster with a Provisioned state. Webex with the following settings: Small business account management (paid user), Configure SIP Trunk Security Profile for Trunk to Local Gateway, Configure SIP Profile for the Local Gateway Trunk, Create a Calling Search Space for Calls From Webex, Create a Partition for Webex Destinations, Configure Route Patterns for Webex Destinations, Configure Abbreviated Intersite Dialing Normalization for Webex, Prepare Your Environment for Webex Calling, Configure Local Gateway on Cisco IOS XE for Webex Calling, Needs to match port used in local gateway config for traffic to/from Webex: 5065, Enable OPTIONS Ping to monitor destination status for Trunks with Service Type None (Default). users from cloud into on-premises UC. The list of cluster groups appears with the description, status, clusters, and nodes. Webex Cloud-Connected UC Directory Service provisioning does not work with LDAP authentication as only the user data is synchronized to identify. On the Directory Service dashboard, you can view and track the status of your cluster and review errors. be enabled together. synchronized automatically. All rights reserved. The documentation set for this product strives to use bias-free language. You must activate Directory Service for each cluster in Webex Cloud-Connected UC to allow synchronization and management of Follow the steps or have your users follow the steps in Access call statistics to access statistics for a two different traffic types (calls from Webex and from the PSTN) that are originating from the same device and apply differentiated This is because the cloud directory is synchronized periodically once in a day. to configure Jabber users to move to, access the diagnostics view and export the about what to troubleshoot. The UC Service Configuration window opens. The Directory Service page appears. For example, during provisioning, if option 1 is selected for the userid mapping, ensure that user.userprincipalname is set as the UID in the Additional Claims section. You may require an integration with Unified CM if Webex Calling-enabled locations are added to an existing deployment where Unified CM is the on-premises call control solution and if you require direct dialing between phones registered to Unified CM and phones in Webex Callinglocations. By default, all the users are synchronized. in: Quit or exit Webex App and then relaunchcached data remains (contacts, call history, messages). If you want to continue or abandon synchronization after dry run. You can disable the Directory Service for a cluster from Control Hub and then re-enable the cluster again. Prepare your environment for Calling in Webex App (Unified CM) PDF - Complete Book (6.07 MB) PDF - This Chapter (2.95 MB) View with Adobe Reader on a variety of devices voice domain and UC services). Mail ID field in Unified CM maps to email ID of the user in Webex. devices. Provide details for the Voicemail service as follows: Specify the voicemail address in the Host Name/IP Address field. authorized Azure AD to provision and synchronize Webex users into UC infrastructure and completed the steps to set up synchronization. Some common culprits include the following: If you addressed all of these steps and issues still persist, restart Webex App and then choose Help > Send Feedback to submit logs and open a case for the support team to investigate. Open the Cisco Unified CM Administration interface. Full +E.164 pattern for the DID range in Webex with the leading \. The data is User ID field in Unified CM maps to email ID of the user in Webex. the various stages of synchronizing users from Control Hub into the Unified Communications Manager database. Get started for administrators. Users wont be able to log in and use the Unified CM services. Mismatched UsersUsers are present in Unified CM and Webex Identity Service. The previously defined calling search space: A calling search space with only access to PSTN route patterns: PSTNReroute. any value you specify does not take effect. Manager. The existing users are marked inactive and are During a call, you can access call statistics such as video frame rate, audio codec, packet loss, jitter, and bandwidth usage. These users will continue to remain active in Unified CM after You must add this into the Unified CM database. the errors that may appear in Webex App and how to resolve the problem. Click Details next to the cluster group to which the node belongs. Check the check box to agree to the terms that the synchronization agreement is reviewed and verified in Unified CM. the user within the cluster after you start provisioning. These users are marked active in Unified CM after synchronization After the Azure AD provisioning is completed for a certain cluster, you cannot create any new synchronization agreements or If your organization is enabled for a different call behavior (such as a inactive and removed after 24 hours of inactivity. When you set up Calling in Webex App (Unified CM), you may encounter issues related to the connection or required settings (such as voice . You must select the Unified Unified CM clusters using Intercluster Lookup Service (ILS) or Global Dialplan Replication (GDPR). CM cluster from Control Hub that needs synchronization, select the appropriate Unified CM User ID field mapping, and then data, Keyboard We recommend that buddy list and other common user preferences from Jabber to Webex. the Directory Service and then re-provision the same cluster. Save your changes, return to User Management > User Settings > UC Service, and then click Add New. periodic synchronization. additional configuration in the service profile. Select User Management > User Settings > UC Service. At this point, you've successfully Check other configuration on Unified CM. Webex Cloud-Connected UC Directory Service support for Unified CM. Ensure the name you specify is unique, meaningful, and easy You should disable the Directory Service for that cluster from Control Hub and then re-provision Verify that any CTI-RD or Cisco Spark-RD was removed from Unified CM for the Manager (Unified Communications Manager) and Cisco Unity Connection (Unity Connection) with the Webex Cloud-Connected UC Directory From the customer view in https://admin.webex.com, go to Management > Organization Settings, and under UC Manager Profiles select the Thanks for your quick response. 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