Mac). allow common access to services like SIP trunks, voice mail services, and conferencing resources. Choose Hybrid Calling to use call service (PSTN access or internal extension access) through your on-premises Unified CM call control environment. Devices, Prepare your environment for Hybrid Calling for Webex you can install and run the Webex Device Connector to synchronize the configuration between both. (We do not recommend using the partition. Add your connection details to the Connection Details page. config on Unified CM and in the cloud, then needing to synchronize the two is the enterprise parameter that is used in SIP routing decisions and that helps identify multiple clusters so calls can occur If you already own a BGP that you want to you use, put that number here. the directory URI and call the device based on directory name lookup. Start and control your recordings. Read the introduction and then click Continue. cloud via the Equinix Cloud Exchange Fabric. You are not required to restart Cisco Unified Communications Manager or services for a cluster FQDN change to take effect. that you want to later associate (through an end user account) with Webex devices in a Workspace or in Personal Mode. and that setting creates Webex SIP addresses to identify users in the Webex cloud. Webex devices in a Workspace. and adjust them over time as needed to address their cloud calling business requirements. Purchase order number: This field captures the Cisco purchase order number from Cisco CCW. after you enable the devices with Hybrid Call Service, the remote can be located by emergency responders when in the office or in a hybrid mode of work. u5t9 (:7>a x!zfgy_k9y[N ?;0U)C_HY +5q \! Enterprise calls are securely routed over the Expressway pair. bandwidth can be dynamically adjusted as your application needs change. Route traffic from Expressway-C to Unified CM, for example. If you have multiple Expressway-Es for redundancy, we recommend that you create a dedicated DNS-SRV record This creates a frictionless migration to the cloud For example, if your existing FQDN setting in Cisco Unified Communications Manager is *.example.com *.example.org, add a unique, non-wildcard entry at the beginning of the field: "cluster1.example.com *.example.com *.example.org". This is the Cluster Fully Qualified Domain Name enterprise parameter value for the Cisco Unified Communications Manager cluster. on the Fabric. media between them must traverse through the customer's network. standpoint, a call to this number is sent to the assigned Webex SIP address, which Webex forks to all the Webex devices in the Workspace. In Description, Alerting Name, and ASCII Alerting Name, enter the name of the Workspace. Under Select location, select the location(s) youd like to set up, Americas/EMEAR and/or APJ. Source: Armstrong & Taylor (2020). Both accounts in Unified CM must be associated with the same From Unified CM to cloud, relevant configuration (directory number, extension, home cluster, and so on) is associated with However, read the procedures that follow to Dedicated Instance offers the most efficient migration path to the cloud for existing Unified Communications Manager customers, Workspace, "Retain Configuration for Hybrid Calling for Webex Devices", Download Review the steps in Do not reuse any existing neighbor zones to Cisco Unified Communications Manager for MRA. This setup avoid conflicts with MRA calls and device registrations. The email address must be an exact match between both Webex and on-premises. The follow list provides a few of these components and their roles. assigned to a user in Control Hub. For Type, choose Webex, and then save your changes. It is a single solution that brings people together any time, from virtually anywhere, creating personalized, intelligent, and inclusive experiences for your hybrid workforce. The results show the type of lookup (such as DNS SRV), FQDN, IP address, and the specific connection tests such as a socket Check the remote device that you created, and then save your changes. Dedicated instance operations team deploys MRA for 20% of Knowledge Worker license at the time of activation and the customer chapter and all the required deployment steps in this chapter before you can If you want to reuse an existing pair, some of the required warnings about possible lockout. Select the origin location under Select Location. Please contact Equinix to discuss the details and the available You only need to run Webex Device Connector as and when you need to take an action, such as completing all required You must complete all prerequisites in the "Prepare your environment" Hybrid Calling. Enter the Expressway-C node addresses in the fields. The connections that appear when you select Virtual Device depend from various vendors such as Cisco, Juniper, Palo Alto, Fortinet, Versa, Silver Peak, and Check Point. Then, the caller can enter the user portion of Webex Calling Person Settings supports modifying Webex Calling settings for a specific person. Cisco Webex Edge Connect is suitable for customers who have a cloud meetings solution coupled with an on-premises calling solution. Configure Cisco Unified Communications Manager settings for Hybrid Calling. endobj Customer Connect using Webex Edge Connect. If any of your Webex Hybrid Calling traffic goes over B2B, you must preserve the SIP parameters on all zones for all Expressways that are involved To establish this trust, you must add these certificates to the trusted CA list on your Expressway-E. Optionally, click Change Install Location if you want to install the software somewhere else; otherwise, click Install. Webex Calling customers have flexibility to distribute users across multi-tenant and Dedicated Instance call controland adjust them over time as needed to address their cloud calling business requirements. both sides. Technical contact email address: The buyer email address to support notifications. <>/Contents 31 0 R/Type/Page/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/Font<>/XObject<>>>/Parent 4 0 R/Annots[32 0 R]/StructParents 9/MediaBox[0 0 612 792]>> in a particular order to prevent administrator lockout. The tool initiates a TLS connection to that address. New customers or existing customers expanding the size of their installation should consult Singlewire for sizing guidance by emailing ucmc@singlewire.com. This For more information about manual certificate management, see Custom certificates for mutual TLS authentication between Expressway-E and the cloud. Enterprise1 and this connection was their primary in Silicon Valley location a helpful naming convention would be Enterprise1_SV_PRI These settings ensure that Hybrid Call Service Connect is first enabled for your organization before you do further configuration. credentials. Verify that the account has a valid Directory URI that contains the same domain as your organization. You cannot use Hybrid Calling on an Expressway firewall traversal pair that is used for Jabber Guest. (Optional) If you have your own certificates, check Upload your own certificate, and then browse to and upload self-signed custom certificates that you want to use instead of the Webex default trust list. Expressway-E. From Expressway-E, go to Configuration > Call Policy > Configuration, set Call Policy mode to Local CPL, and then click Save. It offers a modern user experience, with features and integrations equal to and better than your on-premises systems with more control of upgrades and integrations. This task flow walks you through how to first configure Unified CM settings for Webex devices, configure Expressway settings, activate Hybrid Calling for your organization, and then add Hybrid Calling to either a newly created If you want to use TLS, see "Connecting Expressway to Unified CM Using TLS" in the Cisco Expressway and CUCM via SIP Trunk Deployment Guide for your Expressway and Unified CM version. If you're a partner sales administrator, you can run this test on behalf of your customer. Choose the traversal server zone (or Unified Communications traversal zone) that you modified in the previous Even the management is secure, because all administrative and end-user interfaces are encrypted. partners in specific countries. Follow these tasks to configure the necessary Unified CM settings that are required <> For the Expressway-E to Unified CM search rule, you need the cluster fully qualified domain name (FQDN) value that you configured Call card. Unified CM provides the phone number or extension for the Webex devices in the Workspace. See the Before You Begin section for a recommendation. ), Choose the trunk you createdHybrid_Calling_SIP_Trunk (for example). devices. mode. The virtual device could be a traditional Router options. For more information, see the Loop Detection and Avoidance When a search rule or one capable of running SD-WAN and can be provided by any vendor currently supported by Equinix and supporting BGP. In this section, the term cluster size refers to the number of call processing servers required to support the customer deployment. Webex will associate the port accordingly. matches. tie the number to the device, you can use a Unified CM end user account to represent In this case, set up a dedicated Expressway pair Create a directory number and directory URI for Webex devices with Hybrid Calling. If any tests fail, the tool shows suggested steps endobj Open the installer file and then choose one, depending on your platform: Click Next, check the box to accept the terms in the License Agreement, and then click Next. You specify the desired subdomain for your company, example, if you have Webex devices and administrators of the devices in CM Administration. From related tasks, go to Edit Call Policy rules. to synchronize Unified CM configuration (dial plan, directory number, workspacename@example.rooms.webex.com. Unified CM Administration), return to the tool and click Refresh List. We include this route pattern so that your deployment remains <>/Contents 13 0 R/Type/Page/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/Font<>/XObject<>>>/Parent 4 0 R/Annots[23 0 R 24 0 R]/StructParents 0/MediaBox[0 0 612 792]>> For The Directory Number Alerting Name and ACSII Alerting Name can be no more than 30 characters in length. account) that is specific to the device and contains a mailID (this If you see an error, you may have to manually shorten the device required for enabling Workspaces or Personal Mode devices for Hybrid Instead, change to an appropriate alternativeWe recommend 5561. assigned to users. that is tied to the Webex App user. allowing customers to build a calling environment that supports unique business workflows. Review the articles below for the implementation use cases, prerequisites, and detailed steps for integrating InformaCast Fusion with Webex Calling. is required for this service to work. the listening port configured in the Communications Manager SIP Trunk Security Profile. Willis has prosecuted high-profile racketeering cases. The Supreme Court is one of the Nation's most vital institutions. For supported endpoints and devices, please click here. activate Hybrid Calling. endobj Rooms & Desks and have a user assigned to The destination location is the Webex DC location that will terminate this connection. Webex Calling provides a powerful combination of enterprise-grade cloud calling and a scalable business collaboration platform, all purpose-built to enable modern work experiences from anywhere. Enter a network value using one of these formats: For multiple IP address entries, you must use the DNS SRV record method. A Cisco Spark-RD must be 15 characters or less. Partners or Customers need to raise a case with Cisco Support if there's a requirement for O365 integration, as the integration Note: If the customer wants to extend Webex meetings or Webex Calling traffic, they will have to add an additional virtual zone pair for Hybrid Calling. provided with a Unified CM directory number. If you are using secure traversal, then this recommend doing this for toll fraud mitigation. disable H.323 box-wide because clustering relies Purchase, rent, or lease-to-own any device CallTower supports. Click Save and Continue to finalize your order. |"rrOvguVM Though Webex traffic can coexist on the same traversal zone with MRA or B2B, we recommend that you create a dedicated traversal client Scroll to Call Service Connect, and then click Activate to enable the service for your organization. Port: This option lets you connect using a physical port. ensure that Expressway-E and Expressway-C are correctly configured. Dedicated Instance for Webex Calling provides a simplified cloud migration path from a legacy PBX as well as on-premises Unified Though Webex traffic can coexist on the same traversal zone with MRA or B2B, we recommend that you create a dedicated traversal client Enter the Cisco Unified Communications Manager listening port number, such as 5561. Choose the Webex DNS zone from the drop-down list. Follow the Unified CM prerequisites that are covered in Complete the prerequisites for Hybrid Calling. When a search rule Webex Calling Dedicated Instance is an add-on service within Webex Calling that provides a fully redundant dedicated cloud instance based on the Cisco Unified Communications architecture. Search rules define how the Expressway routes calls (to destination zones) in specific call scenarios. If the Connect activation button is not available, you missed necessary configuration. From Expressway-E, go to Applications > Cloud Certificate management. Choose one that you Install Cisco Webex or Cisco Spark on any devices of your choice. reuse an existing pair, some of the required traversal configuration for Hybrid Calling may already be in place. organization. directory number. on) to Webex devices that are in Workspaces enabled for Hybrid Calling. Choose one that address down to Unified CM. zone on Expressway-C, specifically for handling Hybrid Calling signaling and media. Create inbound and outbound search rules on Expressway-E. Identify calls from the Webex cloud and route down the traversal zone to Expressway-C. Identify calls from Cisco Unified Communications Manager and route through the DNS zone to Webex. You can activate Dedicated Instance as part of the First Time Setup Wizard (FTSW) or activation can be deferred and completed later from Control Hub. If The followed Unified CM configuration must be in place: For each user that requires PSTN for their Personal Mode device, you For this reason, we recommend setting up Call Controls. endobj has an impact on the sizing of the application. It has all the essential business calling capabilities you are likely to need. backwards compatible. Create a Unified CM account for Webex devices with Hybrid Calling. Click Back to Configuration if you'd like to make additional changes to your order. (Optional) If you want your users to see the external number of the Workspace on the devices, enter the Telephone Number as the full E.164 number. If you want to run B2B calls and Webex hybrid calls on separate trunks between the Expressway-C and Cisco Unified Communications Manager, you cannot run TLS on both trunks at the same time. endobj If you want to reuse an existing pair, some of the required TCP is the default, but we recommend TLS for connecting Expressway-C to Unified CM. Create a zone for each cluster. The following list describes the information you need to provide on the Connection Details page. It provides a dedicated, managed, QoS enabled IP link from the customer's premises to the Cisco Webex cloud through direct peering, leading to better and faster Webex meetings powered by the Cisco Webex Backbone. Webex-registered device in a Workspace or Personal Dedicated Instance supports the same level of localization as our on-premise Unified Communications Manager. Devices, Manage and troubleshoot Hybrid Calling for Webex together. with the following key benefits: Dedicated Calling application instance hosted and operated by Cisco in Webex Data Centers, Familiar user experience, reducing the need for employee retraining, Unified client for calling, messaging, meetings and team collaboration that is usable across all device types, Compatibility with Ciscos full portfolio of phones, gateways, and video devices. Webex hybrid traversal server, for example. information into the cloud. Do not set the incoming port value to 5061. Destinations, Add The benefit of an SME deployment is that common services and call routing logic can be centralized. If you also have MRA deployed, see "Unsupported Expressway Features and Go to Configuration > Zones > Zones, and then click DefaultZone. Virtual circuit In order to purchase the Services, Partner must also purchase a Dedicated Instance for Webex Calling subscription, and the Services purchased by Partner for an end customer will be co-terminous with the term of the end customer's Webex Calling subscription. Users can also Set Up a Webex Board, Room or Desk Device as a Whatever device you choose to Enter the Unified CM mail ID for the account that you created in Cisco Unified CM Administration. From the customer view in https://admin.webex.com, go to Management > Devices, and then choose a Webex device that you want to enable for Dedicated Instance is integrated with Webex Calling and takes advantage of Webex platform services, to bring centralized administration MRA is not enabled. traversal configuration for Hybrid Calling may already be in place. Synchronize device configuration changes with Webex Device Connector. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. From Cisco Unified CM Administration on your publisher node, go to System > Enterprise Parameters, scroll to Clusterwide Domain Configuration, and then check the value for the Cluster Fully Qualified Domain Name field. At this point, you can view the prerequisites in Control Hub before activation to make sure your environment is ready. This entry is typically a DNS-SRV record services such as B2B, set it back to (This value must match the port number that is configured on Expressway-C.). Dedicated Instances open APIs enable deep third-party application integrations multiple Webex devices in the Workspace, the same directory number is assigned to all of them, like shared lines. This configuration works with devices that are in the same organization as the caller. for example, you must add the administrator domain first, followed by all Enter Route traffic from Unified CM to Expressway-E, for example. The connectivity test tool queries DNS for the supplied SRV domain and displays the results of the query if the lookup was Instance also supports older Cisco endpoints, or existing integrations that are part of critical business workflows. You specify the desired subdomain for your company, and that is the primary factor in determining a cluster size. The addresses are used to You can then run the software manually to synchronize your Please refer to the following document for more information: https://www.cisco.com/c/dam/en/us/td/docs/solutions/PA/EdgeConnect/PA_Edge_Connect_Design.pdf. After you download and install the software, return to Control Hub and click is matched, the destination alias can be modified according to the conditions defined in the search rule. for Hybrid Calling in Control Hub. in this procedure: Configure Cisco Unified Communications Manager settings for Hybrid Calling. That's exactly what Webex Callinghas to offer you. Workspace or an existing Workspace with Webex cloud-registered video devices. Customers have the flexibility If MRA is set up on your Expressway: For the trunk that you create for Webex, use a port other than 5060/5061 on Cisco Unified Communications Manager. From the customer view in https://admin.webex.com, go to Management > Devices, and then click Resources. Update the Expressway-E trust list with Webex cloud certificates. Enable Webex Calling Secure, reliable, and flexible cloud voice communications Why move your phone service to the cloud? 11 0 obj to distribute users across both Dedicated Instance and Webex Calling, and adjust over time as needed to address their cloud You can add Unified CM calling functionality by enabling Hybrid Calling for these devices. If the device owner also uses Unified CM Calling in Webex App, that ID must be unique and separate from the end user account Benefits. If the traversal server is a cluster of VCS Expressways, When people are at work, they get together in lots of Workspaces like lunch rooms, lobbies, and conference rooms. Go to Configuration > Dial plan > Search rules . If you want to start a trial or pilot, you can use hostname:port for a single Expressway-E so that you can proceed with the setup steps. The provisioning application is launched by an end-user or company administrator to add or manage CallTower hosted services. Click Save, enter an address in Directory URI, and click Save again. Not supported for Webex for Government (FedRAMP) Call Control APIs in support of Webex Calling. The Cisco Spark-RD is a virtual device that is attached to a Unified CM end user work number. <> Deployment guide for Hybrid Calling for Webex Devices (Device Connector), View with Adobe Reader on a variety of devices. Vendor Internet (WebEx): The main strength of vendor internet training appears to be with its convenience: "WebEx was great for delivering specialised training without the need to travel and gave a close to personal experience". You could also use an internal number or extension. With Dedicated Instance, Webex Calling provides customers a non-disruptive, seamless migration path to the cloud. Do not use entries with wildcards, such as *.example.com or example*.com. number. server. When you configure Webex devices with Hybrid Call Service, you first configure a URI while Once connected to Equinix their links can then be extended to a virtual connected to the Equinix Fabric. 12 0 obj More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. If the field is empty or the field contains domain entries with wildcards, enter a new value for Hybrid Calling and follow these guidelines: The entry must be unique for each cluster with Hybrid CallingFor example, cluster1.example.com, cluster2.example.com, and so on. is the enterprise parameter that is used in SIP routing decisions and that helps identify multiple clusters so calls can occur Must be different from the Expressway-E system, DNS, and domain name. You are forced to verify and remove domains NOTE: These APIs support 3rd Party Call Control only. The ports for the location you selected appear under Ports in . shared usage. 1 0 obj Calling to open the Hybrid Calling configuration Compliance recording and quality assurance. Webex Calling and UCM Cloud - Overview of application architecture, connectivity, API's and Integration layer Peering options to the Cloud Please refer to the connectivity layer from the above layout UCM Cloud: To connect your branch, HQ or campus to the UCM cloud you can either use a partner or customer connected model. ciscospark.com domains over to webex.com. If this breaks From the customer view in https://admin.webex.com, perform one of the follow steps: Follow the on-screen instructions to configure a custom SIP subdomain for your organization. between them. certificate. to cloud service providers. You're notified in the software whenever an upgrade is available. complex Metro ethernet settings that carriers typically use (qinq). The Directory URI for the user must match the Directory URI for the directory number that you created for the Workspace. Choose Address if you want to enter up to 6 IP addresses, hostnames, or FQDNs of individual Unified CM nodes in the neighbor cluster. Enter Route traffic from Expressway-E to Webex Hybrid Cloud, for example. This account is not tied to a real user. CallTowers global Dedicated Instance (DI) for Cisco Webex Calling is not a standalone offer but an extension of Webex Calling. A Workspace is configured in Control Hub. in call routing to and from the enterprise. Scroll to Trunk Specific Configuration, and then set Early Offer support for voice and video calls to Best Effort (no MTP inserted). Instance traffic from their premises to the cloud. collaboration happen. Enter a name for the new profilefor example, Standard SIP Profile for Webex (Optional) In case TLS must be set to On, or B2BUA must be engaged on Expressway-E for some unknown reason, create the following CPL rule to block any TLS call from For any configuration issues (for example, a matched user account but missing directory number), use the error messages in Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. The origin location is where the customer equipment resides and where the Equinix port that will be used is located. Workspace. Ports 5060 and 5061 can be used if Existing customers whose installations will remain the same size after migrating to Cisco Webex Calling Dedicated should use the same number of servers they have today. The Dedicated Instance add-on for Webex Calling includes: Cisco Unified Communications Manager (CUCM) Cisco Unified IM and Presence (IM&P) Cisco Unified Unity Connection (CUCxn) See Webex SIP addresses for more information. support.example.com, you must add both domains. This dedicated connection allows customers to register their endpoints and integrate You need it for this procedure: Configure search rules on Expressway-C (to Unified CM). Click Install, and then the setup wizard installs the software. click Done. Under Device Information, click Device Association. Webex allows you to learn, meet, message and share files anywhere from any device. Equinix Network Edge Network Edge is an ETSI-compliant NFV platform that hosts virtual network functions (VNFs) (routers, firewalls, and SD-WAN) can use a Unified CM end user account to represent the Webex devices. Hybrid Calling for Webex You can apply this setting to a new SIP trunk to the Webex cloud (routed by external domain webex.com). to troubleshoot the issue. Log in and out of queues. Create a dedicated traversal client zone on Expressway-C. Enter The View and Save buttons now read, Save and Continue. The following list shows some of the Equinix components: Equinix Fabric Equinix Fabric is a switching platform that provides private connectivity to a wide selection of providers that are participants The suggested destination appears under Suggested, and all other possible destinations appear under Remote. Equinix Fabric Remote Port In this scenario, a customer contracts with a NSP (Network Service Provider) who already has a presence in Equinix. Go to Configuration > Call Policy > Rules, click New. Note: For this example, well follow the procedure for the Port option. Establishing connectivity with Webex Edge Connect takes 10 business days to complete from the time the order is placed. to Off, unless this setting is critical for Go to Configuration > Protocols > SIP, and then configure these settings: Minimum session refresh interval (seconds), Standard registration refresh minimum (seconds), Standard registration refresh maximum (seconds), Outbound registration refresh minimum (seconds), Outbound registration refresh maximum (seconds). Webex Device Connector keeps your on-premises and cloud configuration for Webex devices in sync. After you complete all the required configuration on-premises and in the cloud, Your Expressway-E must trust the certificate issuer of the server certificates that are passed by the server during the client/server This document details For example, if SIP mode is On and TLS verify mode is on, then when you enter example.com, Expressway queries DNS for _sips._tcp.example.com.. Configure these fields for the zone profile: Custom, the zone profile to use for the supported version of Unified CM for Hybrid Call Service. On Cisco Unified Communications Manager, set up the Device Security Profile for your Webex trunk to use a port other than 5060 or 5061. On. Equinix Cloud Exchange (ECX) is an interconnection solution that enables on-demand and direct access to Cloud providers like for Windows, "Unsupported Expressway Features and The name of the Workspace in Control Hub. between them. Webex Setup Assist service Cisco shall provide the Services during standard business hours (9:00am to 5:00 pm local time) on business days. Verification proves to us that you own a particular domain and Web conferencing, online meeting, cloud calling and equipment. Simple cloud management. Subject Alternate Names on the traversal server's However, read the procedures that follow to Based on these numbers, if it's determined Each zone can accommodate 6 peer addresses, which supports a Cisco Unified Communications Manager cluster with 6 nodes. Activate Hybrid Calling for your organization. Assign a Personal Room or Desk Device to a User. Pricing Overview option from the previous page.). Review your order, and then click Submit Order. Configure search Click Get certificates for the cloud to automatically add and manage the certificates. replication traffic for an SME traverses the Cisco backbone and not the customer network. We recommend that you use TLS. You From Cisco Unified CM Administration, go to User Management > End User, and then reopen the user account for the Workspace. That way, any settings for B2B or MRA won't affect Webex traffic, and the other direction won't be affected either. The remote device is associated with the Workspace end user account and is Sign in with your full admin credentials (the same ones that you use for Control Hub). 7004 or any value in 7XXX range. The decision to deploy multiple Unified CM clusters in a single Dedicated Instance region is made based on the number of Knowledge (The string is treated as a regular expression. Get started for administrators. record when that becomes available. The connections that appear depend on your user permissions and the ports you already have set up. Cisco Webex apps Operational workflow simplification by managing all certificates from a single portal Table 1 lists major features in Cisco Unified Communications Manager Version 14 Table 1. Cisco will configure those connections over two separate routers (premises equipment) to ensure port and hardware redundancy. Webex Calling now includes a dedicated cloud instance option, based on the Cisco Unified Communications Manager architecture. VLAN ID: (This option is not available when connecting with a virtual device.) You can extensions, users, and PSTN. As Cisco Webex Dedicated Instance (Webex DI) partners you can provide a solution that operates with Cisco Contact Center. These devices share the same Enter the Unified CM mail ID for the account that you created in Cisco Supplementary and enhanced services such as hold, transfer, forward, conference . Each named host can have one active meeting at a time and does not have any dependency on other named hosts. If you already have a traversal zone pair (typically for business-to-business (B2B) calling) or Unified Communications traversal In this case, you must specify Configure these settings and leave the defaults for any settings not mentioned: Choose a device pool that contains the device-specific settings that you want the SIP trunk to inherit. Configure Workspace settings by following these tasks: Follow these tasks to configure the necessary Unified CM settings that are The route from the remote device to the SIP trunk happens through the rerouting CSS. The workload of administrators will decrease as users gain access to a simplified panel where changes to Cisco can be made without a call to support. The tool synchronizes the Webex SIP address from the cloud and links it to the Cisco Spark-RD as the remote destination under Associated Remote After you download and install the software, return to Control Hub and Basic Inter-Op Dedicated Instance is integrated with Webex Calling for call routing through the Webex platform. This system must also reliably connect users across borders, while being compliant with local regulations. This setting enables blended identity. want to provide to the devices in the Workspace, and then save your changes. setting avoids an encryption mismatch between Expressway-C and The setting does not affect any existing SIP trunking or call routing. node and multiple subscriber nodes that perform services, such as Provisioning (publisher), TFTP, Music-on-hold, and Call contain letters, numbers, spaces, and the following special characters: !#$'()*+,./:;=?@^_. For each Workspace, the connector finds a matching end user account (mail ID), directory number, and Cisco Spark-RD on Unified CM. You can get the Webex Device Connector software from Control Hub. From a technical value must be either the Common Name or one of the rules on Expressway-C to route calls to the correct Unified Communications Manager cluster based on the route header. This configuration enables URI routing between the cloud and the on-premises enterprise. To set up a virtual device, select Network Edge > Create Virtual Device from the top menu bar, and perform the set-up process. This setting doesn't require Unified CM to be in mixed mode. Create an Expressway-C neighbor zone for each Unified CM cluster. could be Internet, MPLS, MetroE, 5G/LTE or Fiber. The Webex SIP address for Webex devices is generated from the Workspace name. Dedicated Instance and Webex Calling. Because the account doesn't correspond to an actual user, you can enter values that identify the Workspace, such as a conference (This is the same design summary that's provided through the floating This setting enables mutual TLS (Mutual Transport Layer Security) on the dedicated mutual TLS port 5062 on incoming connections 13 0 obj with a subdomain specifically for the mutual TLS port on Expressway-E. For Hybrid Calling, the secure mutual TLS connection is a requirement for the Expressway-E and cloud to trust each other. (Optional) If your Expressway pair runs MRA or B2B, go to System > Security > SIP Trunk Security Profile and create a new SIP trunk security profile for Webex Hybrid Services. When you create a webhook for a particular event, the notification data will be sent as an HTTP POST, in JSON format, to a URL of your choosing, each time it is triggered. cluster. The service discovers where the email address is located on a Unified Improve load balancing, security, performance, and management to deliver fast, uninterrupted access to your applications. 3 0 obj data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAAAAXNSR0IArs4c6QAAAnpJREFUeF7t17Fpw1AARdFv7WJN4EVcawrPJZeeR3u4kiGQkCYJaXxBHLUSPHT/AaHTvu . For the Workspace, enter a dialable Directory Number and choose the Route Partition the number belongs to. Enable Hybrid Calling for a New or Existing Workspace With Webex Devices. and Equinix. Unified CM. This document provides high level configuration details about the Dedicated Instance for Webex Calling System Configuration (Dedicated Instance) that is built for a customer which includes Unified Communications (UC) applications: Cisco Unified Communication Manager (Unified CM) Cisco Unified Instant Message and Presence (IM&P) From Expressway-C, go to Configuration > Zones > Zones, and then click New. Virtual circuits are provisioned on the Fabric using software-defined networking to establish connectivity The first cluster within the region that there are multiple clusters required, Cisco team will deploy them appropriately. added to the controlled devices list. The Device Name is automatically created after you choose the user account. Mode. Ensure end-to-end visibility into your application portfolio, so you can spot and fix issues. Next to Calling, click , and then choose Hybrid Calling to use call service (PSTN access or internal extension access) through your on-premises Unified CM call control environment. Webex Calling is a real-time communications software that provides benefits when face-to-face screen sharing from anywhere and any device with tools that adjust to the needs of its users, through video meetings it allows to increase workflow close dealing with clients and sharing information with co-workers, I really like this tool because its . The following points provide a functional overview of the feature: This feature uses a Cisco Spark Remote Device (Cisco Spark-RD) in on-premises Unified CM to route calls on the device to enterprise SIP identity so that calls anchor on the Unified CM side. If B2B is set up on your Expressway: You can reuse your existing B2B trunks between Cisco Unified Communications Manager and Expressway for Webex hybrid calls. to refresh all customer endpoints when migrating to the cloud and extending the ROI of these assets. Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Network rack/colocation Network equipment and the primary database are hosted in an Equinix data center in Metro A and the network equipment are The exact port to use for each zone depends on the SIP trunk security profile that you configured on Cisco Unified Communications Manager. Click Test to run a tool that checks that it can connect to the Expressway-E SIP destination you entered. (for more information see, Activate Dedicated Instance), determines the number of call processing nodes deployed in the Dedicated Instance cluster. line that is assigned to the end user account in Unified CM. Our award-winning CT Coud Recording platform was the very first cloud-native solution, revolutionizing enterprise call recording forever. Users can answer incoming calls on the device or desktop. If you chose to Lookup peers by Service Record, enter the domain to search for. The software synchronizes the SIP address, Workspace name, and device Cisco Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, JavaScript is not enabled. Use Cisco Unified CM Administration to configure directory numbers that you on-premises applications with DI while guaranteeing a consistent network performance and providing added security. The customer can verify the circuit connection while logging into the ECX portal. calling business requirements. This The account manager If you need to connect to a Cisco Unified Communications Manager cluster with more nodes, you can configure an SRV record for that cluster and use Expressway-C to discover neighbor nodes by SRV lookup. doesn't interfere with your existing setup. Webex also supports private numbers as well. From Expressway-E, go to Configuration > Protocols > H.323, and then set H.323 mode Click Hybrid Calling, and then enter the following information to connect to the Unified CM: The connector loads all of the Workspaces that are enabled for Hybrid Calling. Ensure that the partition used by the SIP route pattern is listed in the remote device's rerouting calling search space (CSS). through the Default Zone. If your company has multiple domains, add each domain one at a time. Encrypted. After the screen appears that says the software installed successfully, click Close. enter the FQDN of each of the peers in that cluster. Deliver URI and DN in connected party, if available. zone on Expressway-C, specifically for handling Hybrid Calling signaling and media. setting creates Webex SIP addresses as unique identifiers. CallTower is a leading provider of a wide range of high quality phones corded and wireless phones, sidecars, and conference phones to fit any size of organizations needs. The configured port (5561) must match You can set up shared Webex devices and add them to a Workspace, add services, and then watch the Cisco Unified IM and Presence cluster sizing is a function of the Dedicated Instance team. Enter Webex Hybrid outbound calls, for example. %PDF-1.7 Done. traffic to Webex Edge Connect. A fully deployed Dedicated Instance cluster can support up to 8 call It then attempts a TCP connection followed by a TLS connection if applicable according to the DNS SRV protocol. Expressway will prepend the protocol and transport, Calling another Webex App device (with Hybrid Calling) by extension is not supported. Standard SIP Profile for Webex Hybrid Calling (for example). section in the Preferred Architecture for Cisco Webex Hybrid recommended. rules on Expressway-C to route calls to the correct Unified Communications Manager cluster based on the route header. which can resolve to multiple Expressway-Es. If you have B2B or MRA configured, we recommend that you use 5561 for SIP TLS and 5560 for SIP TCP so that the new configuration Please enable it and reload the page. using a combination of VNIs and VLANs so you can form Layer 2 adjacencies to establish Layer 3 connectivity. Dedicated Instance is integrated into Webex Calling and takes advantage of Webex platform services, bringing cloud innovation and an enhanced experience to customers. Figure: Dedicated Instance SME Cluster Deployment. This neighbor zone must route to a Cisco Unified Communications Manager home clusterthe zone can route to an SME if the SME is Unified CM 12.0(1). Configure Cisco Unified Communications Manager to receive calls directly from Expressway-E. Configure the Expressway-E for Hybrid Calling by following these tasks: Configure services and mutual TLS authentication between a new Expressway-E and the Webex Cloud, Configure services and mutual TLS authentication between an existing Expressway-E and the Webex Cloud. match the enterprise end user account to the Viewing People requires a full, user, or read-only administrator auth token with a scope of `spark-admin:people_read` or, for select APIs, a user auth token with `spark:people_read` scope can be used by a person to read their own settings. The DNS zone is used because a secure mutual TLS connection between the cloud and Expressway-E is required to map the appropriate domains. Even though the Webex devices are registered to the cloud, you can associate a number to them documentation to convert ciscospark.com domains over to rerun the Webex Device Connector to synchronize this cloud configuration change down to the Unified This match enables the Webex device to be To verify the added certificates, go to Maintenance > Security certs > Trusted CA certificate to view the entries that were added. High-level features in UCM Version 14 Note: Some features have dependency with the Webex app, Cisco Jabber, and Cisco Expressway . Go to Configuration > Zones, and then click Default zone. 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SME can Make sure you start over and follow Node-to-node communications and DB CM. After you check this box, we securely store the refresh token for the account locally on the machine. If you have B2B or MRA configured, we recommend that you use 5561 for SIP TLS and 5560 for SIP TCP so that the new configuration When you select a region, the system displays locations within that region. configuration. Search rules define how the Expressway routes calls (to destination zones) in specific call scenarios. Add on Atmosphere Voice and you'll be fully connected to a cloud business phone system. extension, and so on) to Webex devices that are in Workspaces enabled for Use these documents to understand the settings that the remote device the Webex devices in a Workspace or in Personal Mode. Unified CM configuration is in place, you can add Unified CM calling functionality sales.example.com and in The Workspace contains Webex-registered devices in a physical location. synchronize Unified CM configuration (dial plan, directory number, extension, and so For example, if the customer was name when you run a sync from the Webex Device Connector tool. the device is assigned to the Workspace, not a user. Webex Edge Connect is a dedicated, managed, Quality-of-Service (QoS) supported IP link from customers premises to the Webex Its decisions have consequences that are wide- ranging and far-reaching, and the public's ability to learn how and why those decisions were made is critical to . Call Controls provides information about active and past calls and can be used to perform call actions. endobj business-to-business traffic is not included in the same Dedicated Instance is integrated with Webex Calling and takes advantage of Webex platform services, bringing cloud innovation and an enhanced experience to customers who need to support older Cisco endpoints, local survivability solutions, or existing integrations part of critical business workflows. The customer must meet the following requirements before requesting Edge Connect: Must have a circuit to Equinix Cloud Exchange (ECX), Must have the proper equipment (router / switches) in a cage in ECX or a virtual device running on Equinixs NFV stack, Must have a port or virtual device available to make the connection request, Must have the Cisco purchase order number (PO#) for their Edge Connect purchase from Cisco Commerce Workspace (CCW). the Default Zone. Workers and common area devices assigned to that region during activation of users. Enable Hybrid Calling for Personal Mode Devices. And we're proud to play a critical role in serving 95% of the Fortune 500 as they navigate this new era of work. Remote virtual circuit Remote virtual circuits are used to build Layer2 circuits across the Fabric. If Expressway-C and Expressway-E run both Hybrid Call Service and mobile and remote access (MRA) traffic, but no business-to-business traffic, the system must reject any SIP message not See the Global Availability Guide for more details. In this Once the required Then click Next. 7004 or any value in 7XXX range. If your organization enforces email addresses, you are presented with Dedicated Instance and Webex Calling. username.pstn@example.com for the end user account We're going to create a rule to identify calls coming from the Expressway-E (through the traversal zone) and route them inwards (through the neighbor zone) to Cisco Unified Communications Manager. Enter Route traffic from Webex Hybrid Cloud to UCM via Expressway-C, for example. Cisco Unity Connection is installed as part of the Dedicated Instance service activation based on the number of Knowledge the two options for customers to peer with Webex to extend their organization to Dedicated Instance (DI). If this name is changed Click Next, located at the bottom right portion of the page. and gateway tones in 82 countries, a self-care portal in 50 languages, and clients in more than 30 languages. Cloud-based recording allowed companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry-leading compliance at all times. If you have If you need to synchronize changes on other Unified CM clusters, you can click Connect to different Unified CM and enter the host, username, and password for that Unified CM. 117-60 review of the fy 2022 state department budget request 117th congress (2021-2022) SSL handshake with the Webex cloud. 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