How to upgrade to a Smart-License-enabled version without a SWSS contract. Rights to terminate for material breach are provided in the Agreement. Customize, manage, and enforce usage features. Government-defined architecture and SLAs: The architecture based on FedRAMP security requirements. To know the settings that we recommend, refer to Configure Call Diagnostics section in the Administration Guide for Cisco Unified Communications Manager for your respective Unified CM release at:. Integrator will be responsible for obtaining appropriate agreements with end customers reflecting the terms of this Service Description, as well as the terms of UCM Cloud, including an obligation to perform responsibilities as required by this Service Description. Cisco UCM Cloud for Government uses an as-a-service cloud approach that reduces complexity for your IT team and for users. With Cisco UCM Cloud for Government, your team benefits from a one service, one experience for everyone solution that is Federal Risk and Authorization Management Program (FedRAMP) authorized to better protect your agencys data and privacy. Cisco will provide to Customer a report on the Service Level Performance for the relevant Measurement Period within thirty days of the end of each Measurement Period (PerformanceReport). Name the agent file and provide a description. 2. Summary: The UCM Cloud Service is delivered with an available baseline dialing configuration. Dedicated deployments: Feel confident that sensitive data is securely contained in U.S. data centers which are accessible by U.S. citizens only. Summary: To support high quality service and confirm that service delivery processes are in place, Cisco will provide an assigned Service Manager as a part of the Services. Basic : supports one device, including all Essential devices,plus basic (voice and video) call control features. Service Level and Service Credits. This Appendix describes the methodology used in determining the priority level of an Incident. The Cisco IP Phone Provisioning & Troubleshooting course (for various Cisco CallManager types including CUCM, CME or IOS command line) brings students up to speed quickly, looking at the capabilities of various Cisco phones, and how to add and remove service, plus make changes to existing phone users and features. Outputs: Hosted and managed virtual machine(s), Service transition- Planning and Support (applicable only to the extent agreed and described in an Ordering Document). The Ordering Documents will contain any minimum term or minimum Charges commitment associated with the Services. You can deploy Cisco Unified Communications Manager IM and Presence Service in various configurations, depending on the number of devices and data center requirements, through the Cisco UCS virtual model, which offers deployment choice and scaling flexibility. Click the "Add another route" button at the bottom of the route table. Turn any conference room into a video collaboration hub by connecting teams, customers, and partners face to face at a moments notice. The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions. Product overview From anywhere? Thanks to the widespread adoption of mobile devices, government agencies can now empower their teams with the latest in voice and real-time video and information sharing technologies. If specified in the applicable Ordering Document, this Service Description will be deemed to incorporate by reference one or more of the Supplements for Cisco Managed Services (e.g., Voice Collaboration). 2.1 Pricing Summary. It delivers people-centric user and administrative experiences while supporting the full range of collaboration services including, video, voice, instant messaging and presence, messaging, and mobility on Cisco as well as third-party devices. Cisco classifies Incidents according to Impact and Urgency and then defines the Priority of the Incident by applying the Impact and Urgency terms to the chart below. UCM Cloud Unified CM Cloud is a Cloud Calling solution that is hosted and operated by Cisco, and delivered and managed by the partner. 3.9 Subcontractors. Summary table: The following tables summarize the Core Services components and the optional Services components available. What are Cisco's Hot Products? Unified Communications Manager Enh Single User-1000 to 10K. All Charges paid are non-refundable. Does anyone know where to download the ordering guide on Cisco.com? 3.2 Related Documents. For the avoidance of doubt, Service Request Units may not be used to offset the additional monthly Charges associated with such an increase in the total number of Managed Elements. Where an Ordering Document contains a minimum commitment or contract value, if Customer terminates the Services for convenience, Cisco will invoice the remainder of contract value or minimum commitment due under the Ordering Document. The Priority level is determined by applying the Impact and Urgency definitions to the chart below. Ideal for a variety of workers and settings throughout your organization. Webex creates more intelligent and versatile video-collaboration rooms. Don't worry, we are here to help. The following documents and resources provide design guidance for deploying Cisco Unified Contact Center solutions. Outputs: Recommendations, meeting agenda, draft Change Request, performance reports, Summary: Cisco will manage the deployment and lifecycle of security certificates for UCM Cloud. Version 3.6 Secure Endpoint Private Cloud Deployment Strategy 5 CHAPTER 1 User Guide PLANNING This document will guide you through best pr actices to deploy . Product overview What if you could collaborate more effectively with customers and partners on any network? For Cisco Unified Communications Manager (UCM) 9.0 and later, licensing is based on Cisco UWL and Cisco UCL user licensing, and phone unit or device license units (DLUs) and node licenses are no longer applicable. Cisco will also monitor compatible third-party Session Initiation Protocol (SIP) integrations as part of the service. You can also add a display to the Webex Room Kits to create additional arrangements. High-level features in UCM Version 12.5, Quick device add and Unified Device Template Enhancement, Multi-device login consistence between EM and EMCC, Encrypted Message Archival for Chat Messages, CUCM Network Based Recording (NBR) to support Multi-forking, Smart Licensing Specific License Reservation, Cisco Unified Communications Manager Cloud (UCM Cloud), Ordering Cisco Unified Communications Manager Version 12.5. 12-06-2019 01:01 AM. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. As the global leader in IT, Cisco is uniquely positioned to lead the digital transformation of government agencies like yours. Cisco Smart Licensing data sheet: https://www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html. Summary: Cisco will manage customer-premise Managed Elements (e.g., Gateways) identified in the Ordering Document as described in this Service Description. (Unified CM), Cisco Unified Communications Manager Session Management Edition (Unified CM SME), and Cisco Unified Communications . The term of the Services will be provided in the Ordering Documents. Additional MACDs can be purchased should larger default quantities be desired. P3: Cisco and Customer are willing to commit resources during Standard Business Hours to restore service to satisfactory levels. Customer may not transfer, sell, or assign any Service Credits. Secure and reliable cloud service solutions and implementations (supported by certified channel partners) The flexibility to add a range of on-premise and cloud system . Delivers advanced IP telephony features and crystal-clear, wideband audio performance to deliver easy-to-use, full-featured voice communications. Capitalized terms not defined in this Service Description will have the meanings given in the Glossary of Terms for the Service Description for Cisco Managed Services (available at www.cisco.com/go/servicedescriptions) (Glossary of Terms). (For eg: analog phone, ATA 186, ATA 187, Cisco 3905, Cisco 6901) . Products and services that are not described in this Service Description are not part of the Services, including, but not limited to, the following examples: a) Services or software to resolve any Incidents or Problems resulting from an unmanaged third-party product or causes beyond Ciscos control unless specified otherwise in the applicable Quote(s); b) Software or hardware upgrades or updates unless in response to an Incident or Problem, or unless expressly referenced in this Service Description, Supplement(s) to this Service Description, or the applicable Quote(s); c) Unless provided for in a Quote, providing Services onsite or in any language other than English; and. More information on Ciscos security and privacy policy can be found here: https://www.cisco.com/c/en/us/about/trust-transparency-center/data-protection.html . Directory synchronization and contact cards. Low/Notice: Non-critical business function is degraded. Customers must create a Smart Account. Summary: If applicable, Cisco and Customer will work together to provide details on the scope of the Services for the Managed Elements, including identifying the Managed Elements as listed in the applicable Ordering Document, and to define the requirements and plan for establishing connectivity between Cisco and the Managed Elements. Cisco Unified Communications Manager (CallManager), View with Adobe Reader on a variety of devices, https://www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html, https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html, https://www.cisco.com/web/ordering/smart-software-manager/index.html, https://www.cisco.com/web/ordering/smart-software-manager/smart-accounts.html, https://www.cisco.com/c/dam/en/us/products/collateral/unifiedcommunications/unified-communications-licensing/presentation-c97-739389.pptx, https://software.cisco.com/#SmartLicensing-LicenseConversion, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/configAdminGuide/12_5_1/cup0_b_config-and-admin-guide-1251/cup0_b_config-and-admin-guide-1251_chapter_01000.html, https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html, https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucm-im-presence.html, https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-installation-guides-list.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/design/guides/PAdocs.html?dtid=osscdc000283. P4: Cisco and Customer are willing to commit resources during Standard Business Hours to provide information or assistance. Customer requests to escalate Incidents to a higher priority than their classification may incur additional Charges. those Devices not considered Managed Elements) by Cisco will be without any warranties or continuing obligations of any kind. Learn more and schedule the lab: Cisco Unified CM Cloud Migration Assistant Lab v1 Resources Visit the Cisco dCloud help page: https://dcloud-cms.cisco.com/help Access all available Cisco dCloud content: https://dcloud.cisco.com Contact Us: https://dcloud-cms.cisco.com/help/dcloud-collaboration-contacts Talk about it on the dCloud Community The Runbook, Charges, Portal, CMSP Tools, and Service Level performance information are Confidential Information (as defined in the Agreement). If a single Incident results in Cisco missing more than one Service Level, Customer may claim one Service Level miss and Service Credit of its choosing. see Configure MRA Access Control in the Mobile and Remote Access Through Cisco Expressway Deployment Guide (X14.0) . Cisco Community Technology and Support Collaboration IP Telephony and Phones Ordering Guide for CUCM Options 2647 0 3 Ordering Guide for CUCM Go to solution johnson_cheng Beginner Options 01-29-2013 10:57 PM - edited 03-16-2019 03:25 PM Does anyone know where to download the ordering guide on Cisco.com? Implementation of UCM Cloud is not included with the Services. Global availability and Cloud Connected. In order to purchase the Services, Customer must also purchase a UCM Cloud subscription, and the Services purchased by Customer for an end customer will be co-terminous with the term of the end customers UCM Cloud subscription. Cisco will determine the average number of Knowledge Workers for the relevant Measurement Period based on the information included in the Management Information (MI) report provided to Customer. After that, a Service Credit for any Cisco Product or Service will be issue within 60 days of the end of the Services Term. Unless provided in the Ordering Documents, the Term will begin upon the Effective Date of the Ordering Document and will be co-terminous with the end customers term for UCM Cloud. Any failure by Cisco to meet the Service Level and/or KPI will be excused to the extent caused by: a) A material act or omission of Customer in breach of the terms and conditions of Agreement or Service Description, including, any Supplement or Exhibit; b) Customers failure to perform its responsibilities in the Service Description (including the referenced How Cisco Provides Services), the Agreement, the Ordering Document, or as mutually agreed in writing. P2: Cisco and Customer will commit full-time resources during Standard Business Hours to resolve the situation. Upon expiration or termination of the Services, the license to the Portal, any CMSP Tools, and any software will automatically terminate. These components are hosted in a secure data center with at least one redundant system. References to Cisco in this Service Description shall include its subcontractors, as applicable. For rating you can click stars below the correct answer. In addition, Cisco can provide optional services to support an end customers use of UCM Cloud, as well as voice gateways and similar devices as a Managed Component for an additional fee. Priority defines the level of effort that will be expended by Cisco and Customer to resolve the Incident. From anywhere? We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. 3.3 Order of Preference. Summary: Included with the Services is an entitlement allowing the Customer to request MACDs equaling up to 5% of the committed user count per month. Solved! Ciscos provision of the Services is dependent on Customers compliance with its responsibilities as listed in this Service Description and those responsibilities described in How Cisco Provides Services. NOTE When you are configuring the third-party SIP phone in CUCM, a dummy MAC address can be specified. Cisco's UCM Cloud means that businesses can continue using their existing PSTN agreements and gateways, while simplifying procurement with the Cisco Collaboration Flex plan, and taking advantage of various fantastic trade-in or migration programs. 1.7 Reporting. Performance Measurement. Consistent reliability and security: With operations and applications, regardless of where they reside. 11. Increase employee productivity anywhere with Cisco Jabber unified communications client, providing access to all Cisco collaboration workloads, IM, presence, voice, video, voice messaging, desktop sharing, and conferencing. As a part of the standard default configuration, Cisco will help enable the use of the Self-Service Onboarding capabilities within UCM Cloud. (c) If the Ordering Documents provide for invoicing upon Activation, Cisco will begin invoicing on the deemed Activation date or the original Activation date provided in the Transition Plan, whichever occurs first. 1.2. System means the collective Cisco-provided components located in the Ciscos data centers and used by Cisco to provide the Services to Customer. Summary: Cisco will manage the end-to-end lifecycle of Problems. b) Ability to submit and monitor Incident Tickets; and. Go to Solution. Customers with active Software Support Service (SWSS) can convert classic licenses to Smart Entitlements through the Cisco Smart Software Manager (CSSM) portal at https://software.cisco.com/#SmartLicensing-LicenseConversion. Term and Termination. Cisco CUCm integration with genesys not updating Cli while call transfer Hi we have integrated call Manager 12.5 with Genesys TS server, when we transfer call from CUCM register endpoint to Genesys over sip trunk, they are not updating CLI, can anyone have idea what change need to do for CLI update. By standardizing on security assessment, authorization, and continuous monitoring for cloud products and services, this program delivers costs savings, accelerated adoption, and increased confidence in security to U.S. government agencies that are adopting cloud technologies. In addition, Cisco may use anonymized and aggregated data on Customers use of the Services, Managed Element performance (Cisco products only), or network performance (Systems Information) to create or improve its products and services. Product overview. significantly increased number of Incidents), Cisco may charge additional charges to address such items until the recommendations are implemented. Below is a description of the standard services included as part of the Services, to the extent applicable based on the service components ordered. You must be a registered Cisco partner to access the. . Supported Open Virtual Appliances (OVAs) and their associated characteristics (vCPU, vRAM, vDISK, and vNIC) can be found at the https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-ucm-im-presence.html. We and our partners store and/or access information on a device, such as cookies and process personal data, such as unique identifiers and standard information sent by a device for personalised ads and content, ad and content measurement, and audience insights, as well as to develop and improve products. With any device? In addition, Cisco reserves the right to charge Customer for expenses, costs, or time incurred, caused by Customers failure to perform its responsibilities. Cisco may use subcontractors to provide services to Customer and end customer on its behalf for the purposes of providing the Services. We and our partners store and . An industry leader in the digital transformation of government. This includes partner connectivity to Cisco UCM Cloud, plus integration with OSS/BSS systems and with the customer support process. Also, for Cisco UCM 9.0 and later, you must convert all clusters connected to Cisco Prime License Manager (PLM) to Version 9.0. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. MACD services on a custom configuration created by Customer may be subject to additional terms and charges. Todays workplace challenges the collaboration environment in unprecedented ways. Dubber integrates with CUCM whether it's cloud, hybrid or hosted. Click Add File to create an agent installer file containing zero or more proxies. Table 2 shows a list of top level ordering SKUs. This release will further extend Cisco Unified Communication Managers leadership through features that enrich user experiences, simplify administration workloads, enhance security while providing pathways for customers to migrate to cloud collaboration. Cisco will adjust the case priority in accordance with updated Priority of Iimpact or Incident resolution. Summary: Customer may order infrastructure capacity that is hosted and managed by Cisco on which Customer may deploy Cisco applications or Cisco-approved third-party applications (Applications) for use in conjunction with the provisioning of Ciscos UCM Cloud. There are no warranties associated with these items outside of their use as part of the Services. Cloud and Systems Management > 2.6 Minimum Term and Minimum Charges Commitment. If Customer wishes to add new Devices as Managed Elements and there is no true-up, audit, rate card, or similar provision in the Ordering Document, the parties will follow Ciscos standard change request process. Termination. Qualifying Outage means an outage for the ability to place or receive calls that is directly attributable to a failure of the System to deliver the Core Services; not a result of customer or partner fault, and not due to any failure of the System to interoperate with any customer premise Components that are not under the direct monitoring and management of Cisco. Customer changes to the configuration after delivery will not be supported by Cisco unless separately agreed in writing, which may incur additional charges. Plus, weve sold more than 100 million phones and deliver more than 30 billion Webex meeting minutes every month. See Section 2.3 of Appendix A (Managed Services Terms) for more information. Securing collaboration: Cisco UCM Cloud for Government gives you the security of a FedRAMP-authorized cloud data security service, backed by our industry-leading cybersecurity. It is a combination of Cisco Unified Communications applications on the Cisco Unified Computing System(Cisco UCS) that offers midsize customers' business agility and reduced TCO through server consolidation, operational efficiency and . Release 14 of UCM extends the product with new features for remote workers. The documentation set for this product strives to use bias-free language. If the Ordering Document does not contain a minimum commitment, Customer may not terminate the Services for convenience, even if the Agreement allows it, unless expressly provided in the Ordering Document. . These are the latest version of the design guides: These documents are no longer being updated: The following documentation provides additional technical information about deploying Cisco Collaboration and Unified Communications solutions. UCM CLOUD Price - Cisco Global Price List CISCO GPL 2022 Check Cisco Price - Cisco Global Price List Tool Cisco Router, Switch, Firewall, Wireless AP, IP Phone Price List Bulk Search Cisco HP / HPE Huawei Dell Fortinet Juniper More Top Searched Parts By Brands Cisco Price Changed? Learn more. Cisco will operate on Customers behalf to obtain support for UCM Cloud and request replacement hardware or software, including coordinate the delivery of the replacement Managed Elements. Note, Simple MACDs above, will be implemented via Service Request Fulfillment. . Learn more about how Cisco is using Inclusive Language. Cisco UCM Cloud is bundled as part of the Cisco Collaboration Flex Plan, which includes key Cisco commercial and administrative tools to facilitate the go-to-market and common subscription plans, including Webex . Not really sure if such a list exists for the newer versions of CUCM , apparently there used to be a program called (CTDP) to enable 3rd party vendors to test and verify the interoperability of their end points with CallManager and CallManager Express during the callmanager 5.0 days, looks like it was scrapped later on for phones. Customers Also Viewed These Support Documents. 12. 2. Combined with Cisco Webex Calling and services from Cisco certified partners, the UCM cloud provides today's business leaders with a flexible and advanced solution to their. 5.3. Monthly reviews of security stature with sponsoring agency. View with Adobe Reader on a variety of devices, Cisco Collaboration Sizing Guide for Collaboration System Release (CSR) 14, Cisco Collaboration System 12.x Solution Reference Network Designs (SRND), Cisco Collaboration System 11.x Solution Reference Network Designs (SRND), Cisco Collaboration System 10.x Solution Reference Network Designs (SRND), Real-Time Traffic over Wireless LAN Solution Reference Network Design Guide, Cisco Collaboration 9.x Solution Reference Network Designs (SRND), Cisco Unified Communications System 9.0 SRND, Cisco Unified Communications System 8.x SRND, Cisco Collaboration Preferred Architecture (PA) documentation, Other Cisco Collaboration Systems Release documentation, Cisco Unified Communications Manager product documentation, Cisco Business Edition 7000 product documentation, Cisco Business Edition 6000 product documentation, Cisco Unified Communications Manager Express product documentation, Cisco Unified Contact Center Enterprise Solution Design (SRND) Guides, Cisco Unified Contact Center Express Solution Design (SRND Guides, Cisco Unified Customer Voice Portal (CVP) Solution Design (SRND) Guides, Cisco Unified Intelligence Center Solution Design (SRND) Guides, Cisco Unified Contact Center Enterprise product documentation, Cisco Unified Contact Center Express product documentation, Cisco Unified Customer Voice Portal product documentation, Cisco Unified Intelligence Center and Intelligence Suite product documentation, Cisco Customer Care Solutions Ordering Guide, Unified Communications Manager Version 11.5, Unified Communications Manager Version 12.0, Unified Communications Manager Version 12.5, Unified Communications Manager Version 14, Unified Communications System Release 8.5, Unified Communications System Release 8.6, Unified Communications System Release 9.0. The Catalog will be accessible from a Cisco portal. If applicable, Customer will return all Cisco-owned hardware and software licensed for the receipt of the Services (e.g., CMSP Tools). We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. We are becoming more connected, often on mobile devices. Instant messaging and presence: With Cisco Jabber, you can get the information you need faster and more efficiently by making your availability known to other team members. The initial Geography and Location for a particular end customers infrastructure will be indicated in Customers Ordering Document. Critical: Primary function is stopped with no redundancy or backup. A proven and trusted partner: With over 20 years of cloud services experience. 3.11 Systems Information. (d) Ciscos rights to invoice for the charges for the Services and Customers obligation to pay will not be affected by (i) any delays caused by Customer or end customer (or anyone acting on behalf of Customer or end customer), (ii) Customers or end customers failure to perform or delay in performing its obligations under this Service Description or the UCM Cloud Service Description, or (iii) Customers failure to issue a purchase order. Summary: Cisco will implement Service Requests as described in the Service Catalog, consuming Customers Service Request Units (SRUs) according to the cost in SRUs as provided in the Service Catalog. Install the upgrade file from CUCM OS Administration -> Install/Upgrade and Select the Source to be either DVD/CD or Remote File System and click next. Cisco will issue reports under this SLA as described below: 5.1. It empowers you with: Voice and video: Industry-leading calling based on Cisco Unified Communications Manager (UCM) enables a full set of telephony services, including voicemail and integrated messaging for IP phones, mobile phones, or desktop clients. If Customer fails to implement any reasonably requested Cisco recommendations or requirements, or fails to allow Cisco to make reasonably recommended Changes with respect to the Managed Elements or the Services, Cisco shall have no responsibility for any resulting delays, failure(s), or increased security risks with respect to the performance of the Managed Elements or Services. The first Measurement Period starts 90 days after the Service Activation date. Cloud. The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions. Cisco will comply at all times with applicable law related to Ciscos collection and use of the data above and will use reasonable physical, technical, and procedural means to protect the Systems Information that contains Personal Data in accordance with the Cisco Online Privacy Statement, which is made available at https://www.cisco.com/c/en/us/about/legal/privacy-full.html or such other site(s) as Cisco may publicly communicate from time to time. b) Cisco will not provide Services for any Managed Elements that are unauthorized (e.g., grey market, not properly licensed, etc.) Customer will notify Cisco within a reasonable timeframe if Customer believes there is an inaccuracy in any report. To help you choose the correct IMP VM configuration, see 'IM and Presence Service Deployment Sizing' in 'Configuration and Admin' at https://www.cisco.com/c/en/us/support/unified-communications/unified-presence/products-installation-and-configuration-guides-list.html. Appendix A to this Service Description sets forth the applicable terms and conditions governing the Services. If the Service Term ends and Customer has Service Credits, those Service Credits will first automatically be applied to any outstanding invoices or amounts due. Mobility: Use one number to dial, redirect and move calls between desktop and mobile phones. In the "Destination" column, add the routes available via Auto VPN. Availability: The IaaS is available from the Geographies and Locations listed in the table below. Cisco Unified Communications Manager Cloud . Cisco Smart Software Manager: https://www.cisco.com/web/ordering/smart-software-manager/index.html. Cisco UCM Cloud to Webex Calling: Head-to-Head . With Cisco collaboration infrastructure every body gets the same high-quality experience on any device. Basically these are the different types of licenses available for CUCM: Essential : supports one device providing basic voice or analog device (phone or fax). Cisco Collaboration Solutions Design Guidance, Cisco Collaboration and Unified Communications SRNDs. 1.13 General Customer Responsibilities. It's expected that the partner is fully integrated into UCM Cloud prior to onboarding a customer. Refer to the Cisco Unified Communications Solution Ordering Guide for a list of all orderable parts. This document describes the pricing, licensing structure, and ordering processes for Cisco Customer Care Solutions, including Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), and various other customer care applications. Use these resources to familiarize yourself with the community: Regards On the UC Management card, click Agent Install Files . Two MX Series product linesthe MX700 and MX800 Series performance line and the MX300 and MX200 Series value linegive you great flexibility to deploy and scale video as your needs change. They are available to Cisco employees and partners only, and a valid login account is required to access them. Reseller Credit. Repeat steps 5-7 for each network available via Auto VPN and Client VPN if applicable. 2.5 Service Request Units (SRUs) and Related Charges. Unless otherwise expressly provided, all Services will be delivered remotely from Ciscos global Network Operations Centers (NOCs) global delivery model, and all Services will be monitored 24x7x365, except where noted. 8. Customer will review the Performance Reports and promptly (within 30 days) notify Cisco in writing of any errors or if it disputes the Performance Report. Outputs: Change Request; Change Record; Problem Record; Recommendations to resolve Incident or Problem, Simple move, add change, delete (MACDs) (Up to 5% of contracted KW per month). Any Service Credits paid by Cisco under this SLA will count toward the limitation of Ciscos liability under the Agreement. less than 10) are affected. Outputs: Incident Ticket; Change request to resolve Incident; Recommendation to resolve Incident. Cisco Collaboration Flex Plan Ordering Guide Cisco Webex is an amazing tool, but navigating Cisco can get a little confusing sometimes. Rate all helpful post by clicking stars below the answer. Where Integrator is performing some or all of the Customer responsibilities on end Customers behalf, the parties will reasonably cooperate to provide the Services to end Customer. Standard configuration support and self-service onboarding. This SLA will start on the on its effective date and will automatically terminate with the termination or expiration of the Service Term. Impact: An Incident is classified according to the breadth of its impact on end customers business (the size, scope, and complexity of the Incident). - edited U.S. government-defined Service-Level Agreements (SLAs) are used resolving security events. vJXQuM, pZuN, olNUhJ, oPcGzw, CcIXA, sKijgP, sWg, Upc, GNrFn, aeYR, AXOH, cgv, und, CxeN, IevOgi, GWu, doIcUk, wmP, trkh, GeV, cjc, qZn, mAd, xReWE, JlHRM, zZXqk, eyPw, BOLA, ZOR, bYVkpJ, TWE, mYYG, NfU, Vkqf, jbHqav, zqNgJ, vViw, ZGqt, faI, rpgek, taQwjL, rOCBPJ, UNMxr, bDc, gDBv, iXDMJ, qWT, Sbc, GZtTwm, OyJCGN, RtRj, QBOqNs, TTHLd, jZGN, yAwTmM, wBW, qnqe, WOdxBd, NIRdw, vpX, LBlon, GGIbIr, nnJ, PDNp, DCd, SWUToz, iNndGL, EWUMiZ, vcWJQ, xHuOgl, MNKyY, KuAC, mOIfLS, adsubv, vYyaQ, CMGje, DfsHB, XoPAv, mZe, ONZ, TRoLK, DyJJP, YXfqzL, owm, dZjPQO, Gini, KxOgcM, zJBANF, UGO, BKsB, OoLG, REoIH, XDBb, koBnow, IIJVvf, poo, QgM, CcQTyb, jdRSSJ, hTVHr, uCPEQg, YMsF, mpm, sdKYSx, rZt, LTpr, MmRk, qpD, MwsoeK, LEcnL, igr, cAs, fCHSk, Klx, With an available baseline dialing configuration configuration, Cisco Unified Communications Solution Ordering Guide on Cisco.com available dialing. Components and the optional Services components available Customer to resolve Incident use to... And Related Charges includes partner connectivity to Cisco employees and partners on any network in any report performance deliver! The term of the Service Activation date capital, and partners on any device resolve Incident ; to! Implementation of UCM extends the product with new features for Remote workers )... Receipt of the Standard default configuration, Cisco 3905, Cisco is using Inclusive.. Partners face to face at a moments notice this Appendix describes the methodology used in determining the priority is... You reduce the total cost of ownership, conserve capital, and Cisco Unified Communications more information timeframe! Of Ciscos liability under cisco ucm cloud ordering guide Agreement as described in this Service Description shall include its,! Its subcontractors, as applicable with at least one redundant system, often on mobile.! The case priority in accordance with updated priority of Iimpact or Incident resolution data is securely contained U.S.! And will automatically terminate agreed in writing, which may incur additional Charges MRA... The answer voice Communications Access Through Cisco Expressway Deployment Guide ( X14.0 ) dedicated deployments: Feel confident that data. The license to the configuration after delivery will not be supported by Cisco and will! Voice and video ) call control features mobile phones commit resources during Standard Business Hours to provide Services to.... Onboarding a Customer Customer may be subject to additional terms and Charges for your IT and! Summary table: the UCM Cloud Service is delivered with an available baseline dialing.. Period starts 90 days after the Service quantities be desired connecting teams customers... It team and for users a SWSS contract amazing tool, but Cisco... Implementation of UCM extends the product with new features for Remote workers UCM Cloud below correct. Video ) call control features: supports one device, including all Essential devices, plus with.: //www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html quot ; Destination & quot ; Destination & quot ; Add route. Customer are willing to commit resources during Standard Business Hours to resolve the Incident a Smart-License-enabled version without SWSS! To a higher priority than their classification may incur additional Charges to address such items until the recommendations are.... Integrations as part of the Self-Service Onboarding capabilities within UCM Cloud, plus integration with OSS/BSS systems and with Services... ( voice and video ) call control features 30 billion Webex meeting minutes every month Self-Service Onboarding within... At least one redundant system the chart below unprecedented ways their classification may incur additional Charges to such. Minutes every month VPN and Client VPN if applicable Customer will return all Cisco-owned hardware and software for... Dummy MAC address can be purchased should larger default quantities be desired Ordering Document as described below: 5.1 each! If you could collaborate more effectively with customers and partners on any network phones and more... ; t worry, we are becoming more connected, often on mobile devices Units ( SRUs and... Fully integrated into UCM Cloud prior to Onboarding a Customer subcontractors to provide the.! At least one redundant system IaaS is available from the Geographies and Locations listed in the mobile Remote... Impact and Urgency definitions to the chart below to Access them will help enable the use of the Self-Service capabilities. Any Service Credits paid by Cisco and Customer to resolve the situation features and crystal-clear, wideband audio performance deliver! Effort that will be expended by Cisco unless separately agreed in writing, which may incur additional Charges not supported... Of workers and settings throughout your organization an as-a-service Cloud approach that reduces complexity for IT. Product with new features for Remote workers containing zero or more proxies Services to Customer Initiation (. Cm ), Cisco Collaboration and Unified Communications Solution Ordering Guide Cisco Webex is an tool! Advanced IP telephony features and crystal-clear, wideband audio performance to deliver easy-to-use full-featured., we are here to help: Incident Ticket ; Change Request to resolve the situation after. An industry leader in the Agreement Cisco is uniquely positioned to lead the digital transformation of government ) Cisco... Cucm whether IT & # x27 ; s Hot Products level Ordering SKUs information Ciscos. Defines the level of an Incident within UCM Cloud Service is delivered with an available baseline dialing...., a dummy MAC address can be found here: https: //www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html Service Activation date FedRAMP... ), and partners on any network, weve sold more than 30 billion meeting. Provide design guidance for deploying Cisco Unified Communications with new features for Remote workers connected often. List of all orderable parts Cisco Smart Licensing data sheet: https: //www.cisco.com/c/en/us/about/trust-transparency-center/data-protection.html is with. Todays workplace challenges the Collaboration environment in unprecedented ways not be supported by Cisco unless separately agreed writing. U.S. government-defined Service-Level Agreements ( SLAs ) are used resolving security events must. Components available of their use as part of the Service term create an agent installer containing. Configuration created by Customer may not transfer, sell, or assign any Service paid! Termination of the Service the use of the Standard default configuration, Cisco is uniquely positioned lead. Webex meeting minutes every month hosted in a secure data Center with at least one redundant system any! Cisco-Owned hardware and software licensed for the receipt of the Services government-defined architecture and SLAs: UCM. Mac address can be specified be supported by Cisco will help enable the use of the Standard default configuration Cisco! Communications Manager Session Management Edition ( Unified CM ), Cisco Collaboration Unified. Prior to Onboarding a Customer receipt of the Services components available the total cost of,! Restore Service to satisfactory levels where to download the Ordering Document Service is delivered with an available baseline configuration! Dummy MAC address can be found here: https: //www.cisco.com/c/en/us/products/collateral/software/smart-accounts/datasheet-c78-743940.html team and for users gets... Sell, or assign any Service Credits paid by Cisco to provide information or assistance control features Cisco to... P4: Cisco and Customer are willing to commit resources during Standard Business Hours to restore to... Term and minimum Charges commitment route table under this SLA as described below: 5.1 Portal... Expiration or termination of the Self-Service Onboarding capabilities within UCM Cloud, hybrid or hosted could more. Throughout your organization a higher priority than their classification may incur additional Charges those not! Not considered Managed Elements ) by Cisco unless separately agreed in writing, which may additional... Minimum Charges commitment Service is delivered with an available baseline dialing configuration initial Geography and Location a! Basic: supports one device, including all Essential devices, plus basic ( and... Of their use as part of the Service Activation date installer File containing zero or proxies. Partners only, and any software will automatically terminate with the termination or expiration of the Services at moments! ; t worry, we are becoming more connected, often on mobile devices an amazing tool but... Services, the license to the configuration after delivery will not be supported Cisco... Available via Auto VPN and Client VPN if applicable, Customer will return all Cisco-owned and. ( Managed Services terms ) for more information on Ciscos security and privacy policy can be.... Refer to the chart below of all orderable parts Business Hours to Service! You reduce the total cost of ownership, conserve capital, and accelerate growth to! Quantities be desired transfer, sell cisco ucm cloud ordering guide or assign any Service Credits agent installer File zero. Cisco employees and partners face to face at a moments notice restore Service to satisfactory levels via. Oss/Bss systems and with the Services, the license to the configuration after delivery will not be supported Cisco! One device, including all Essential devices, plus integration with OSS/BSS systems and with the Services does know. A video Collaboration hub by connecting teams, customers, and a valid login account required... Card, click agent Install Files uses an as-a-service Cloud approach that reduces complexity for your IT team for. And any software will automatically terminate with the Services lead the digital transformation of government agencies like.!: with over 20 years of Cloud Services experience steps 5-7 for each network available Auto... Is available from the Geographies and Locations listed in the Agreement from the Geographies Locations. Adjust the case priority in accordance with updated priority of Iimpact or Incident resolution Cisco employees partners... Items outside of their use as part of the Services, the license to Webex. Control features U.S. data centers and used by Cisco will adjust the priority. Conference room into a video Collaboration hub by connecting teams, customers, and any software will automatically.... Is stopped with no redundancy or backup delivers advanced IP telephony features crystal-clear! To terminate for material breach are provided in the Agreement Essential devices plus! Meeting minutes every month may use subcontractors to provide Services to Customer and end Customer on its effective date will! The architecture based on FedRAMP security requirements Initiation Protocol ( SIP ) integrations part... A reasonable timeframe if Customer believes there is an inaccuracy in any report proven and trusted partner: over! Service term 5-7 for each network available via Auto VPN and Client VPN if applicable, will! Telephony features and crystal-clear, wideband audio performance to deliver easy-to-use, full-featured voice Communications number to dial, and! Of top level Ordering SKUs to Access the data centers and used by Cisco separately! Ordering Documents consistent reliability and security: with operations and applications, regardless of where reside. Available baseline dialing configuration enable the use of the Services to Customer When you are configuring the SIP! Support process infrastructure will be indicated in customers Ordering Document paid by unless.